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Social Value Portal Ltd Logo Social Value Portal Ltd · Customer Service

Assistant Customer Services Manager

United Kingdom, Central London 33000.00 - 35000.00 GBP / Year · Job Posted May 11, 2026
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Job Description

We’re recruiting for a premium customer-facing operations role within a high-end flexible workspace environment. This is far more than a front desk position. It’s a hands-on leadership role suited to someone who thrives in a fast-paced, client-focused environment and enjoys balancing customer experience, operations, administration and team support. You’ll work closely with the Centre Manager to help oversee the day-to-day running of a prestigious business centre, ensuring exceptional service standards, smooth operations and a welcoming, professional environment for clients and visitors alike. The role would suit someone from serviced offices, hospitality, hotels, luxury retail, property, events or customer operations who is looking for a step up into a broader operational leadership role.

Job Responsibility

  • Supporting the day-to-day operational management of a premium business centre
  • Delivering outstanding customer service to clients, guests and visitors
  • Assisting with team supervision, training and daily coordination
  • Managing client onboarding, office set-ups and move processes
  • Handling administrative duties including invoicing, compliance paperwork and supplier coordination
  • Conducting regular centre walkthroughs and maintaining presentation standards
  • Supporting meeting room operations, client requests and centre events
  • Liaising with contractors, suppliers and building management teams
  • Assisting with health & safety processes, audits and compliance checks
  • Supporting sales activity through centre tours and client relationship management

Requirements

  • MUST have previous office-based, face-to-face customer service experience
  • Previous experience within a customer-focused commercial environment
  • Strong organisational and multitasking skills
  • Confident communication skills with a professional and polished approach
  • Experience supporting or supervising a team would be highly advantageous
  • Comfortable working in a fast-moving, hands-on environment
  • Strong administrative and IT skills
  • Positive, proactive and solutions-focused mindset

Nice to have

Experience supporting or supervising a team

What we offer

  • Excellent company benefits
  • Career progression opportunities
  • Supportive team culture
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