Assistant Customer Services Manager

• Supporting the day-to-day operational management of a premium business centre
• Delivering outstanding customer service to clients, guests and visitors
• Assisting with team supervision, training and daily coordination
• Managing client onboarding, office set-ups and move processes
• Handling administrative duties including invoicing, compliance paperwork and supplier coordination
• Conducting regular centre walkthroughs and maintaining presentation standards
• Supporting meeting room operations, client requests and centre events
• Liaising with contractors, suppliers and building management teams
• Assisting with health & safety processes, audits and compliance checks
• Supporting sales activity through centre tours and client relationship management

• MUST have previous office-based, face-to-face customer service experience
• Previous experience within a customer-focused commercial environment
• Strong organisational and multitasking skills
• Confident communication skills with a professional and polished approach
• Experience supporting or supervising a team would be highly advantageous
• Comfortable working in a fast-moving, hands-on environment
• Strong administrative and IT skills
• Positive, proactive and solutions-focused mindset

Experience supporting or supervising a team

• Excellent company benefits
• Career progression opportunities
• Supportive team culture