Assistant Customer Onboarding Manager

• Identify CDD requirement gap by analyzing customer information to ensure collection of sufficient information and supporting documents required for the completion of the account opening
• Understand customer context, oversee goals, and provide product information to best serve
• Improve product penetration and customer retention and helping foster positive customer relationships
• Oversee the end-to-end CDD and onboarding process and ensure the execution excellence
• Reengineer the customer on-boarding process flow to continuously improve efficiency and effectiveness
• Make recommendations on all client on-boarding decisions according to the sufficiency in fulfilling CDD requirements and raise exception / variance approval requests with sufficient justifications

• University degree in Business Administration or related disciplines
• Minimum of 2 years of work experience in providing high standard of customer service preferred
• Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers
• Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8
• Experience in handling CDD review for corporate customers preferred
• Good communication and interpersonal skills
• Proficiency in both spoken and written English and Chinese
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage

Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB)

• Good career development opportunities
• Competitive compensation packages