Assistant Customer Care Manager, HSBC

Assistant Customer Care Manager

HSBC

Location:
Hong Kong, Mongkok

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

Job Responsibility:

Liaise with internal counterparts to resolve operational issues and customer complaints
Identify areas for improving operational effectiveness and customer satisfaction, and take remedial actions with the relevant departments
Act as a role model for delivering 'Superior Customer Service' using their ability to build long term trust and develop relationships with our customers to raise our reputation, drive recommendations and deliver future growth
To analyze the complaints and other customer feedback trends which indicate where services or processes need review
Prepare MI / ad hoc reports including complaints handling KPIs governance and perform analysis as instructed
Participate in ad-hoc projects and assignments as instructed by the superiors

Requirements:

University Degree / Diploma in related discipline with relevant experience and professional qualifications
Proven experience in General Banking, Card and Personal Lending products, with customer service experience and complaint handling role
Strong analytical, presentation and interpersonal skills
Consistently achieved objectives set for them and taken action to improve their own performance
Great Sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Proficiency in Computer Systems including Microsoft Word and Excel

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages

Additional Information:

Job Posted:
June 04, 2025

Expiration:
August 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.