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Assistant Crew Controller

https://www.tui.com Logo

TUI

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Location:
United Kingdom , Luton

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Joining TUI Airways as Assistant Crew Controller involves being part of a team responsible for the delivery of the airline operation for Pilots and Cabin Crew, ensuring compliance with legal and industrial agreements while maintaining outstanding customer service. The role operates on a 24/7 shift basis covering day and night shifts, weekends, and Bank Holidays.

Job Responsibility:

  • Be the first point of contact for both the Flight Deck and Cabin crew community within TUI Airways
  • responsible for maintaining and amending changes to the crew communities live roster, ensuring the flying programme is maintained
  • work closely and collaboratively with the Operations team and other key stakeholders within TUI.

Requirements:

  • Proven experience within a fast-paced operational environment
  • experience of working with policy and or legislative agreements
  • a creative problem solver, able to consider alternatives and arrive at a logical decision
  • comfortable with ambiguity and working under pressure in a reactive environment
  • previous experience in a customer service based role
  • process and detail orientated with excellent organisational skills
  • strong inter-personal and excellent communication skills with the ability to influence
  • ability to work as part of a team
  • an enthusiastic ambassador of change who makes suggestions for improvement
  • experience of the Airline/Aviation industry or a keen interest in this would be highly regarded.
What we offer:
  • Attractive remuneration
  • discretionary bonus schemes
  • generous travel benefits
  • extensive health & well-being support
  • dynamic working environment
  • access to the TUI Learning Hub
  • opportunities to work on global projects and teams
  • support for local charity and sustainability initiatives.

Additional Information:

Job Posted:
March 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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