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Assistant Crew Controller

https://www.tui.com Logo

TUI

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Location:
United Kingdom, Luton

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Do you thrive in a fast paced dynamic environment, solving complex business problems? If so joining TUI Airways as Assistant Crew Controller could be just the role for you. You’ll become part of a team in the heart of the Operation, working alongside the team responsible for the delivery of the airline operation for Pilots and Cabin Crew, utilising resources as efficiently as possible ensuring requirements comply with legal & industrial agreements and that budgetary restrictions are met whilst maintaining outstanding customer service.

Job Responsibility:

  • Be the first point of contact for both the Flight Deck and Cabin crew community within TUI Airways
  • Responsible for maintaining and amending changes to the crew communities live roster, ensuring the flying programme is maintained
  • Work closely and collaboratively with the Operations team and other key stakeholders within TUI

Requirements:

  • Proven experience within a fast paced operational environment
  • Experience of working with policy and or legislative agreements
  • A creative problem solver, able to consider alternatives and arrive at a logical decision
  • Comfortable with ambiguity and working under pressure in a reactive environment
  • Previous experience in a customer service based role
  • Process and detail orientated with excellent organisational skills
  • Strong inter-personal and excellent communication skills with the ability to influence
  • Ability to work as part of a team
  • An enthusiastic ambassador of change who makes suggestions for improvement
  • Experience of the Airline/Aviation industry or a keen interest in this would be highly regarded

Nice to have:

Experience of the Airline/Aviation industry or a keen interest in this would be highly regarded

What we offer:
  • Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support
  • Flexible working
  • Access the TUI Learning Hub to level-up and reach your ambitions
  • Opportunities to work on global projects and teams
  • Community involvement with local charity and sustainability initiatives like the TUI Care Foundation

Additional Information:

Job Posted:
June 04, 2025

Expiration:
June 22, 2025

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:
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