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Monitor credit and accounts receivable performance, taking appropriate action to support timely collections and promote best practices
Track team performance against key metrics such as DSO, and provide analysis on fluctuations in metrics, portfolio aging, and accounts receivable balances
Identify collection issues and order validation exceptions requiring escalation, and proactively resolve concerns such as past-due balances, exceeded credit limits, and master data discrepancies by collaborating with customers, operations, and sales teams
Oversee customer credit lines, collections activity, and account balances to ensure adherence to established credit limits and payment terms while minimizing credit risk exposure
Support customer negotiations involving severely aged balances to maximize collections and reduce bad debt risk
Review and recommend bad debt write-off amounts for the allowance for doubtful accounts reserve
Extend credit to customers within the approved authority limits and approve credit inquiries
Identify the root causes of delinquency and lead action plans to drive end-to-end resolution
Communicate employee training needs and partner with the process lead to coordinate training plans
Act as the direct backup for other credit managers within the department
Requirements:
Bachelor’s degree in Accounting, Finance, or a related field strongly preferred
Minimum of 3+ years of relevant experience required, including credit and collections management experience within a large public and/or global organization, with a demonstrated history of increasing responsibility, accountability, and leadership
Strong experience with summary, consignment, and ERS invoicing, with an emphasis on supply chain customer payment processes
3–5 years of experience with electronic billing platforms such as ADP, Oildex, and EDI
Advanced Excel skills, including VLOOKUPs, pivot tables, and Power Query
Advanced analytical and risk assessment capabilities, including strong financial statement analysis skills
Ability to manage multiple projects while exercising sound business judgment
Critical thinker with a strong ability to perform root cause analysis
Advanced knowledge of credit assessment tools such as D&B, Get Paid, High Radius, and Experian
Excellent verbal and written communication skills with the ability to work effectively across all levels of the organization
Ability to travel to customer or field locations as needed to conduct account reviews alongside credit specialists or sales teams
At least 3 years of experience in credit analysis, commercial collections, or accounts receivable management
Background supporting credit and collections functions within a high-volume, large-scale, or multi-entity business environment
Familiarity with commercial credit review, credit applications, payment terms, and account risk evaluation
Experience working with complex invoicing structures, including customer-specific billing and supply chain payment processes
Proficiency in Microsoft Excel, including VLOOKUP, Pivot Tables, and Power Query
Strong analytical, organizational, and problem-solving skills with the ability to manage competing priorities
Effective communication skills for working with customers and internal business partners to resolve account issues