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You will work within the Credit Control function to ensure the timely collection of customer debt and accuracy of customer accounts. This position requires integrity and professionalism, as well as exceptional relationship building ability across all areas of the Business. The role will involve exposure to private and sensitive information, requiring confidentiality and discretion at all times.
Job Responsibility:
Assist with monitoring and managing the aged debt report
Chase outstanding invoices via phone, email, and letter in a professional manner
Record all customer communications and update notes on the system
Help allocate payments correctly against invoices and reconcile accounts
Work with the Credit Controller to resolve customer queries and disputes quickly
Prepare and send statements to customers
Escalate any high-risk or long-overdue accounts to the Credit Controller
Support the automated bulk debt chase processes
Provide general administrative support to the finance team as needed
Requirements:
Excellent verbal and written communication and customer service skills
Ability to process data in an efficient and timely manner whilst maintaining a high degree of accuracy
Good understanding of basic accounting principles, spreadsheets and word processing
Good numeracy skills and ability to process information quickly and effectively
Ability to work well in a team and manage workload effectively
Ability to work methodically and systematically and to present information clearly and succinctly
To be fully literate in IT office-based software packages
A flexible and proactive approach to problem solving
Ability to use own initiative
To be adaptable and have a confident approach to meet the challenges of a busy working environment
Working in an accounting environment
Cross department collaborative working
Working to challenging deadlines
What we offer:
22 days annual leave (rising to 26 days with service), plus all public/bank holidays
Well-appointed office environment with free onsite parking
Simply Health
Cycle scheme
Employee discount scheme (discounts on major retail and leisure brands)