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We are looking for an experienced Assistant Credit/Collections Manager to join our team in Livonia, Michigan. In this role, you will oversee credit and collections operations, ensuring timely payments and maintaining strong customer relationships. Your expertise will be critical in managing accounts receivable, analyzing credit applications, and supporting departmental goals while fostering collaboration across teams.
Job Responsibility:
Manage and collect outstanding balances on customer accounts while ensuring timely payments
Oversee the resolution of customer disputes and claims to maintain account integrity and improve payment processes
Analyze and approve credit applications by gathering necessary documentation and verifying creditworthiness
Monitor and enforce Days Sales Outstanding and overdue account targets, ensuring compliance with company standards
Collaborate with collection agencies, attorneys, and credit reporting groups to address bad debt accounts effectively
Provide training and mentorship to credit and collections personnel to enhance team performance
Maintain accurate and updated customer account information, including monitoring credit limits and terms
Assist in preparing reports for management and recommend updates to policies and procedures
Work closely with sales, customer service, and other departments to address account issues and foster positive relationships
Develop repayment agreements and negotiate solutions that balance collection efforts with customer satisfaction
Requirements:
Minimum of 5 years of experience in credit and collections, preferably in a commercial setting
Strong skills in credit analysis and the ability to approve credit applications based on sound judgment
Experience handling collections and resolving disputes with tact and professionalism
Proficiency in account reconciliations and managing accounts receivable processes
Excellent communication and negotiation skills to work effectively with teams and customers
Ability to train and guide team members, ensuring adherence to company policies and procedures
Strong analytical skills with a forward-thinking approach to protect company interests
Familiarity with collaborating with external agencies and legal professionals for collections-related matters