Assistant Contracts Manager

• Ensure the successful delivery of the Contract(s) and ad hoc workflows you are responsible for by achieving Company Business objectives (financial and qualitative) and Client service delivery standards
• To ensure you have the right team, and proactively manage the performance of that team, to successfully deliver and grow the contract(s) and ad hoc workflows to the Business’s and Clients' expectations
• Support the Contract Manager and be responsible for the financial performance of the contract(s) and ad hoc workflows, ensuring the business achieves a sustainable return
• To ensure that Company Health and Safety policies are followed and adhered to by any of the resources utilised in the delivery of the contracts and workflows under your control
• Manage the directly employed workforce, subcontractors, and Merchant supply chain partners
• Ensure all planned work, disrepairs and complaints are dealt with efficiently and professionally to meet client and customer expectations
• To spend time in the work identifying issues and trends that need to be acted upon through measurement so that you truly understand what is required to improve the service, system or processes
• Ensure that performance is constantly monitored to ensure that all KPI’s are met and presented to the client(s) expectation, and when needed, coherent improvement plans are identified and executed by your team
• To forge strong working relationships with Client Representatives
• To ensure you live and embrace the Mountjoy ethos and values
• Always understand and enforce health and safety, carrying out toolbox talks, Trade assessments and other training with the team, whether on-site or in the office
• Carry out induction of new subcontractors and staff members as necessary, ensuring that they have a detailed understanding of Mountjoy and Client requirements
• To drive and lead improvement projects to achieve and exceed Industry Best Practice in quality, safety, technical, service delivery and customer satisfaction
• Be able to quote for minor works and achieve a sustainable margin on those projects
• Be a part of the out-of-hours management rota

• Qualifications and relevant experience in either the Maintenance or Facilities Management industry
• Additional technical training at HNC level or above in Construction and Building disciplines would be advantageous, or a willingness to work towards
• Ability to effectively fault-diagnose and propose good workable solutions
• Able to support, coach and motivate your team
• Possess interpersonal skills and the ability to communicate at all levels professionally, being able to challenge and be challenged
• Good people & client management skills
• Ability to set up new processes themselves where needed
• Good at problem-solving & thinking on their feet in difficult situations
• Good communicator, and will ask for help when needed
• Have an organised approach to work and time management
• Able to apply a practical approach and solutions to Health & Safety
• Able to use MS Office software and Mountjoy’s Job Management system
• Able to accurately quote jobs and then manage them through the life cycle
• Be able to deal with time pressures to deliver work to schedule
• Proactive in identifying your development needs and doing something to overcome them
• Be able to self-manage and be self-motivated, prioritising work and have a desire to solve problems
• Know the materials and methods used in the construction/maintenance industry
• 5+ years in the Maintenance or Facilities Management industry (Essential)
• Exposure to a Contract Management role (Desirable)

Exposure to a Contract Management role