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Assistant Concierge

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Australia , Port Douglas

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as an Assistant Porter because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Job Responsibility:

  • Be the “face of the hotel” – welcoming and connecting with guests through each guest interaction from arrival to departure
  • Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning
  • Be the connecter and facilitator of collective power and assist the concierge team in general operational tasks whilst supporting other front office associates
  • Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
  • Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
  • Plan and execute team building activities for your team as together we are better
  • Create meaningful guest experiences, performing unique services that are tailored to client requirement
  • Be the main point of contact for all external & internal clients for the department
  • Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner

Requirements:

  • A current driver’s license
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude
What we offer:
  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Additional Information:

Job Posted:
January 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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