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Assistant Concierge Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Singapore , Sentosa Cove

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.

Job Responsibility:

  • Coordinates day-to-day operations, ensuring quality and standards
  • Develops specific goals and plans
  • Supports concierge team to drive guest satisfaction
  • Understands impact on property financial goals
  • Supports establishment of an effective database for local attractions
  • Establishes relationships with local businesses
  • Provides recommendations and arranges services for guests
  • Maintains awareness of cultural differences
  • Provides check-in and check-out services
  • Maintains knowledge of rooms and hotel facilities
  • Ensures repeat and VIP guests receive appropriate service
  • Responds to emergency situations
  • Maintains awareness of daily operations and events
  • Maintains knowledge of daily house-count, arrivals/departures, VIPs
  • Provides warm welcome and anticipates guest needs
  • Encourages trust, respect, and cooperation among team members
  • Serves as a role model
  • Establishes collaborative relationships with employees
  • Ensures team adheres to hotel policies
  • Assists in ensuring team provides above-and-beyond service
  • Improves service by providing guidance and coaching
  • Responds to guest problems and complaints
  • Sets a positive example for guest relations
  • Interacts with customers for feedback
  • Provides information to supervisors and co-workers
  • Analyzes information to solve problems
  • Informs executives and peers on relevant information
  • Participates in departmental meetings

Requirements:

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • no prior work experience required

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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