Assistant Communications Manager Job at Pafford EMS

Job Description

Manages and supports all aspects of the day-to-day operations of the Pafford Medical Services Communications Center. Coordinates, supervises, and evaluates assigned staff to ensure compliance with all local, state, and federal regulations, as well as all Pafford Medical Services policies and procedures. The Assistant Communications Manager is responsible for assisting in the supervision, coordination, and prioritization of all Communications Center activities while ensuring performance standards and client needs are consistently met. This role ensures that all contractual requirements are effectively integrated into daily operations and supports organizational goals by communicating expectations, directing operational activities, and fostering a high-performing work environment. The Assistant Communications Manager performs additional duties as assigned by the Communications Center Director.

Job Responsibility

Manages and supports all aspects of the day-to-day operations of the Pafford Medical Services Communications Center
Coordinates, supervises, and evaluates assigned staff to ensure compliance with all local, state, and federal regulations, as well as all Pafford Medical Services policies and procedures
Assists in the supervision, coordination, and prioritization of all Communications Center activities while ensuring performance standards and client needs are consistently met
Ensures that all contractual requirements are effectively integrated into daily operations
Supports organizational goals by communicating expectations, directing operational activities, and fostering a high-performing work environment
Performs additional duties as assigned by the Communications Center Director
Identify, investigate, and resolve service-related issues
Assist in the development and continuous improvement of the Communications Center to ensure contractual obligations of Pafford Medical Services are met
Maintains standards and performance for the Communication Center's continued Accreditation through International Academy of Emergency Dispatch (IAED)
Serve as a representative of the Communications Center on assigned committees
Identify and address system issues that may impact service delivery
Effectively communicate with and motivate employees
Disseminate information and implement departmental policies and procedures
Maintain departmental records and reports
Collaborate with other departments to identify trends and operational needs
Participate in initiatives that enhance Pafford Medical Services' community image
Promote a high level of employee morale and engagement
Maintain adequate departmental staffing
Assist in establishing departmental goals and objectives
Participate in quality improvement initiatives and ensure compliance with customer service standards
Facilitate communication and resolution of field-related issues
Serve as a departmental resource and effectively manage operational challenges
Address and resolve departmental conflicts with appropriate follow-up
Prepare written reports and summaries as required
Support and uphold all corporate and departmental policies, procedures, and safety standards
Maintain a calm, professional, and composed work environment at all times
Pursue ongoing professional development through continuing education, conferences, and seminars
Demonstrate positive interpersonal behaviors with customers, visitors, and coworkers
Attend required meetings and training sessions
Comply with all company policies and procedures
Increase professional knowledge through workshops, conferences, professional associations, and publications
Maintain consistent and reliable in-person attendance

Requirements

Minimum of four (4) years of progressive leadership experience in a 9-1-1 dispatch center within a high-performance EMS agency, including technical and/or administrative responsibilities
at least two (2) years must be in a supervisory role
Equivalent combinations of education, training, and experience may be considered
Ability to obtain and maintain certifications in Emergency Medical Dispatch (EMD-Q), Emergency Telecommunicator (ETC), and CPR within 90 days of hire
Knowledge of Computer-Aided Dispatch (CAD), E-911 systems, radio communications, and applicable regulations
Ability to perform all duties of an active System Status Controller and EMD-Q
Strong understanding of System Status Management and unit hour utilization
Knowledge of EMS operations and emergency preparedness procedures
Strong verbal and written communication skills
Ability to plan, organize, monitor, and evaluate staff performance and assignments
Ability to analyze information and prepare detailed reports
Ability to establish and maintain effective working relationships with employees, clients, vendors, patients, and public officials
Proficiency in Logis Dispach (CAD and Reporting)
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to perform quality assurance reviews using EMD-Q standards
Ability to obtain ICS 100, 200, NIMS 700, and IS-800 within 90 days
ICS 300 and 400 within one year
Valid driver's license required
Must pass background screening
Ability to work under pressure while meeting deadlines and maintaining a positive attitude
Strong independent work ethic with the ability to complete tasks within established guidelines
Ability to keep leadership informed of key issues and recommend improvements
Strong interpersonal skills with the ability to work effectively across multiple agencies and stakeholders
Ability to work 8-hour shifts, including overtime, on-call shifts, and emergency situations
Prolonged periods of sitting
Ability to stand, walk, bend, and lift/carry up to 50 pounds as needed
Ability to communicate effectively in person and via telephone or radio systems
Ability to operate computers, CAD systems, and office equipment
Ability to manage high-stress situations while remaining calm and professional
Visual acuity required for data analysis and monitoring systems
Must meet ADA, FMLA, and other regulatory attendance and performance standards
Must pass drug screening
Travel: 0–10%

Nice to have

EMR, EMT, or Paramedic certification
Communications Center Manager (CCM) certification

Pafford EMS - All Job Offers

Select Country

Assistant Communications Manager

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Assistant Communications Manager

Hotel Assistant Manager / Assistant Front Desk Manager

Hotel Assistant Manager - Assistant Front Desk Manager

Assistant Communications Manager - Healthcare

Assistant Marketing Communications Manager - Thai Speaking

Assistant Marketing Communications Manager

Assistant / Marketing Communications Manager

Assistant Marketing Communications Manager

Assistant Marketing And Communications Manager

Our AI answers in your language