Assistant Cluster Reservations Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Responsible for soliciting and managing reservations sales-related opportunities. Manages and provides training to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.

Job Responsibility:

Solicit and manage reservations sales-related opportunities
Manage and provide training to Reservations Sales staff
Actively up-sell each business opportunity to maximize revenue
Achieve personal and team revenue goals
Drive customer loyalty by delivering service excellence
Identify new reservations sales business
Understand market competitors and economic trends
Close best opportunities for the property
Monitor same day selling procedures
Respond to incoming reservations sales opportunities
Use negotiating skills and creative selling abilities
Execute operational aspects of business booked
Track no-show reservations and process charges
Manage wait list
Prepare work and maintenance orders
Execute company's customer service standards
Handle guest complaints and disputes

Requirements:

High school diploma or GED
3 years experience in sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in sales and marketing, guest services, front desk, or related professional area

Additional Information:

Job Posted:
September 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Cluster Reservations Manager