Assistant Clubhouse Manager

• Lead and manage a high performing Clubhouse team in line with brand strategies and drive an inspirational customer experience
• Ensure every guest receives a world-class experience that embodies the best of Rapha and is aligned with our values
• Support the Clubhouse General Manager in owning Rapha in London – Create a community around the Clubhouse, make decisions, and take action to grow the cycling culture and deliver Rapha’s business goals
• Leverage business insights and product performance to identify commercial and community opportunities
• Ensure all policies and procedures are followed and minimise any losses to the business with meticulous attention to detail
• Work with Merchandising & VM Teams to highlight the best product selection while maintaining high standards
• Coach & develop teams to embody Rapha’s behaviours and values
• Cascade communications to all members of the store team and lead by example
• Be a Rapha ambassador, seen as a role model who brings Rapha’s core values to life

• 2+ years experience in a retail management role
• Passion for delivering world-class customer experiences and being present on the sales floor
• Proven track record of delivering results and exceeding expectations
• An understanding of food & beverage retailing (experience in café operations is a plus)
• Excellent planning and organisational skills, and meticulous attention to detail
• Ability to demonstrate excellent leadership and people management skills
• Enthusiastic about community and relationship-building in the cycling scene
• Ability to network, recruit, train, and develop talent
• Creativity to host memorable events that bring Rapha’s experience to life
• Strong verbal and written communication skills
• Ability to be flexible and agile to meet business needs
• Entrepreneurial spirit with a track record of delivering results
• Comfortable working in a fast-paced, autonomous environment

Experience in café operations

• 50% apparel discount and a discount for family and friends
• An annual clothing allowance
• An employee bonus scheme with the opportunity to earn up to 5% of you annual salary
• Free membership to the Rapha Cycling Club
• Bike racing expenses up to £35 per race entry
• Team ride days
• Mental health support with MyndUp
• Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
• Company Pension Scheme
• Enhanced Parental Leave