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Assistant Clubhouse Manager

United Kingdom, London · Job Posted January 25, 2026
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Job Description

We are looking for an Assistant Clubhouse Manager to lead the team in the efficient running of the Clubhouse, in order to achieve operational and commercial success. A seasoned retailer and a natural leader, you know what it takes to create a world-class customer experience, bringing the Rapha brand to life. The Assistant Manager will help build and develop a highly skilled and high-achieving team that can cope with the pressures and demands of the complete Rapha experience.

Job Responsibility

  • Lead and manage a high performing Clubhouse team in line with brand strategies and drive an inspirational customer experience
  • Ensure every guest receives a world-class experience that embodies the best of Rapha and is aligned with our values
  • Support the Clubhouse General Manager in owning Rapha in London – Create a community around the Clubhouse, make decisions, and take action to grow the cycling culture and deliver Rapha’s business goals
  • Leverage business insights and product performance to identify commercial and community opportunities
  • Ensure all policies and procedures are followed and minimise any losses to the business with meticulous attention to detail
  • Work with Merchandising & VM Teams to highlight the best product selection while maintaining high standards
  • Coach & develop teams to embody Rapha’s behaviours and values
  • Cascade communications to all members of the store team and lead by example
  • Be a Rapha ambassador, seen as a role model who brings Rapha’s core values to life

Requirements

  • 2+ years experience in a retail management role
  • Passion for delivering world-class customer experiences and being present on the sales floor
  • Proven track record of delivering results and exceeding expectations
  • An understanding of food & beverage retailing (experience in café operations is a plus)
  • Excellent planning and organisational skills, and meticulous attention to detail
  • Ability to demonstrate excellent leadership and people management skills
  • Enthusiastic about community and relationship-building in the cycling scene
  • Ability to network, recruit, train, and develop talent
  • Creativity to host memorable events that bring Rapha’s experience to life
  • Strong verbal and written communication skills
  • Ability to be flexible and agile to meet business needs
  • Entrepreneurial spirit with a track record of delivering results
  • Comfortable working in a fast-paced, autonomous environment

Nice to have

Experience in café operations

What we offer

  • 50% apparel discount and a discount for family and friends
  • An annual clothing allowance
  • An employee bonus scheme with the opportunity to earn up to 5% of you annual salary
  • Free membership to the Rapha Cycling Club
  • Bike racing expenses up to £35 per race entry
  • Team ride days
  • Mental health support with MyndUp
  • Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
  • Company Pension Scheme
  • Enhanced Parental Leave

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