Assistant Clinic Manager Job at Skin Laundry (Boston)

Job Description

Assistant Clinic Manager (ACM) - Location: Newbury Street, Boston, MA. Job Type: Full-time. As Assistant Clinic Manager, you’re a key team member who inspires and leads by example. You will partner directly with the Clinic Manager to support all aspects of successful sales & retention strategies, customer service-related initiatives, and clinic operations. You will help ensure that the clinic team is motivated to create an energetic and passionate experience for our clients.

Job Responsibility

Create curated client experiences
Present and promote customized laser facials suited for clients' personal skincare needs
Discuss the importance of skin care protocols and products suggested by the medical team
Establish and maintain effective client retention processes
Celebrate the success of the clients' results
Partner with Clinic Manager in meeting and exceeding revenue goals
Use KPIs and propose action plans to elevate client experience
Plan and operate within the approved budget
Adjust staffing levels according to policy and standards
Support clinic success by improving efficiency and accuracy amongst all processes and procedures
Assist with orientation, training, coaching, and developing staff members
Establish adequate staff to ensure timely patient visits
Partner with clinic team to provide people-oriented, respectful and inclusive workplace
Respect and support all team members individuality
Understand opportunities and support the team to meet personal and clinic business goals
Uphold organizational relationships with Skin Laundry's One-Team Leadership Mentality
Post work schedule for clinics
Review and authorize timecards and time-off requests
Ensure established inventory standards for all supplies and equipment
Problem solve challenges and communicate solutions effectively
Maintain a safe work environment
Partner with Clinic Manager in developing staff
Complete employee evaluations as needed

Requirements

1-2 years of management experience in a retail environment
Comfortable with selling in a high-volume retail clinic
Passion for accessible and inclusive skin care beauty for all skin types
Enjoy working 1:1 with clients
Proficiency in Retail Math, MS Office Suite, and Outlook
Exhibit exceptional customer service and outreach
Ability to influence others
Strong verbal and written communication skills
Love to collaborate with others and thrive in a team environment
Love to learn and continuously grow

What we offer

Complimentary Employee Treatment & Product Discount Program
Vacation leave
Sick leave
10 Paid holidays
Parental Leave
Health insurance - Medical, Dental, and Vision insurance options
401k
Flexible Spending Accounts (FSA) - Health Care and Dependent Care
Voluntary Term Life insurance for employee, spouse, and child(ren)
Employee Assistance Program (EAP)
Voluntary Accidental Death & Dismemberment (AD&D)
Voluntary Commuter Benefits
Voluntary Legal Benefits
Voluntary Group Accident insurance
Voluntary Critical Illness insurance
Voluntary Hospital Indemnity insurance
ADP LifeMart - discounted products, services, and experiences
Calm App subscription

Skin Laundry - All Job Offers

Select Country

Assistant Clinic Manager

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Assistant Clinic Manager

Assistant Clinic Manager

Assistant Nurse Manager, Medical Oncology Clinic

Assistant Nurse Manager, Infusion Therapy and Medical Oncology Clinic

NHS Patient Services Assistant Manager

Assistant Manager

Assistant Manager

Clinic Assistant

Dental Clinic Manager

Our AI answers in your language