Assistant Client Support Officer

• Provides an administrative support service to the Managed Services Client Service Desk team
• Provides entry level administrative tasks as required by the team
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
• Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization
• Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
• Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf
• Performs any other related task as required

• High School Certification
• Cantonese language proficiency
• Effective verbal and written communication skills
• Ability to work in a 24X7 shift structure
• Basic experience in the Technology Industry and Call Centre environment
• Ambitious self-starter with ability to work under general direction
• Ability to use sound judgment to escalate an issue
• Demonstrates ability to interact with a variety of stakeholders
• Demonstrates required integrity to ensure excellent client service and retention
• Good attention to detail and client focused

Fresh graduates are encouraged to apply