Assistant Client Support Officer, Managed Services Client Service Desk Job at NTT DATA (Cyberjaya)

Assistant Client Support Officer, Customer Service

The Assistant Client Support Officer role at NTT DATA is an entry-level position...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Fluency in Cantonese (to support Hong Kong-based clients)
Willingness to work in a 24/7 shift structure based on a defined roster
Strong English verbal and written communication skills
Demonstrates ability and integrity to interact with a variety of stakeholders and ensure excellent client service
Good attention to detail and client-focused mindset
Ability to work independently and escalate issues appropriately
Minimum qualification: high school certificate (SPM or equivalent)
Fresh graduates are encouraged to apply
open to consider any background (advantage for IT/ Computer Science/ Engineering courses but not mandatory)

Job Responsibility

Provides technical administrative support service to the Managed Services Client Service Desk team
Provides entry level technical administrative tasks as required by the team
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf

Fulltime

Assistant Client Support Officer

The Assistant Managed Services Client Service Desk Administrator is an entry lev...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ambitious self-starter with ability to work under general direction
Ability to use sound judgment to escalate an issue to a higher level
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Good attention to detail and client focused
Effective verbal and written communication skills
Ability to work in 24X7 shift structure, based on a defined roster as required
High School Certification
Basic level years of experience
Basic experience level in the Technology Industry and Call Centre environment

Job Responsibility

Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf
Performs any other related task as required

Fulltime

Assistant Client Support Officer

As an Assistant Managed Services Client Service Desk Administrator, you will sup...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Certification
Cantonese language proficiency
Effective verbal and written communication skills
Ability to work in a 24X7 shift structure
Basic experience in the Technology Industry and Call Centre environment
Ambitious self-starter with ability to work under general direction
Ability to use sound judgment to escalate an issue
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Good attention to detail and client focused

Job Responsibility

Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf
Performs any other related task as required

Fulltime

Client Services Assistant / Legal Support Specialist

A well-established, nationally recognized professional services firm is seeking ...

Location

United States , Miami

Salary:

65000.00 - 70000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in a professional services environment (legal experience a plus)
At least 3 years of experience in a receptionist, administrative, or client-facing role within a services environment
Strong ability to manage a multi-line phone system and handle a high volume of inbound calls efficiently
Excellent verbal and written communication skills with a strong and service-oriented approach
Proven organizational skills with close attention to detail and the ability to manage multiple tasks at once
Proficiency with general administrative duties, including scheduling, document handling, and office coordination
Comfortable working onsite in Miami, Florida, with flexibility to support office needs as they arise

Job Responsibility

Serve as the primary front desk point of contact, greeting clients and managing incoming calls
Coordinate conference rooms, meetings, and visitor logistics
Provide administrative support including scheduling, expense reports, and document management
Prepare binders, assemble exhibits, and assist with general legal support tasks
Support multiple attorneys and team members as needs arise

What we offer

Comprehensive benefits package
Paid parking
Supportive, feedback-driven culture
Bonus eligibility
Medical, vision, dental, and life and disability insurance (for contract/temporary professionals)
401(k) plan (for contract/temporary professionals)

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player ...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
Excellent communication skills (written & verbal)
Sound knowledge of ITIL framework and practices
Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement

Job Responsibility

Handling calls, Emails, Chats, incidents, and events on the tickets
Log details of all incidents
Alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
Contribute to improving customer support by actively responding to queries and handling complaints
Follow up with customers to identify areas of improvement
Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support position at Sopra Steria, a major Tech pla...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Total Experience Expected: 1-2 years
Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow
Excellent communication skills in French and English (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Monitor issues from start till resolution
Escalate unresolved problems to higher level of support
Ability to work under pressure and manage tight deadlines
Experience in handling international (European & US, and Asia Pacific Geographics) clients

Job Responsibility

Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
Assist users with hardware, application, and software problems via phone, self-service, email, and chat
Categorize and record reported queries and provide solutions
Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL and company's quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for resolution
Tracking and documenting any changes made to the KB article and creating KB articles

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Client Services Assistant

The role of the Facilities Department is to support the BCLP team in the office ...

Location

Salary:

Not provided

Bryan Cave Leighton Paisner LLP

Expiration Date

Until further notice

Requirements

Front of house experience essential, ideally gained within large professional and legal organisations
Exceptional client services experience to a 5 star standard
High level attention to detail is a must to be able to deal with large, complex bookings and experience of booking complex meetings & block bookings and ability to use initiative
Ability to prioritise workload, with exceptional attention to detail, be calm under pressure and deal with difficult personalities and requests
Demonstrate a team player attitude at all times with excellent communication skills, both verbal and written and the ability to communicate at all levels.
Reliable, proactive and someone who is able to take instructions well and able to adapt to changes quickly
Self – motivation and willingness to go the extra mile
Flexibility in both attitude and working hours is essential, working shifts and willing to step in when required, covering team absence when required.
Excellent timekeeping and attendance
Professional appearance at all times

Job Responsibility

Delivering the professional greeting of clients and visitors to the highest standards from the reception desks on ground, 6th and 7th floor
registering clients on arrival and calling partners/ hosts before escorting client to reception area and offering and supplying refreshments
Escorting clients to meeting rooms, ensuring all requirements and expectation are met as per SOP
Managing 6th and 7th floor meeting room space, ensuring standards set out in SOP’s are maintained and all client areas are fully stocked and functional at all times.
Supporting all events with meet and greet and registration, maintaining the standard of meeting room clients
Checking all client meeting rooms before commencement of meetings to ensure standards are met as per SOP
Maintaining constant presence within client meeting floor in a host capacity, monitoring general meeting room status
overrunning or short running meetings, communicating with other support teams for clearing and set ups and completing full detailed room check in between meetings
Booking, confirming and amending room-booking requests using Rendezvous system and communicate with various support services
Answering telephones and redirecting phone calls where applicable

Assistant Vice President, Custody Operations (Client Service / Securities Transaction Management)

Job Overview: This intermediate-level position is designed to support both Clien...

Location

Japan , Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Expertise and experience in Securities Settlement Operations / Custody Operations, with particular knowledge in Japanese Equity and Fixed Income trade/settlement matching for both domestic and non-resident clients, collateral and pledge setting in the Japanese market, and corporate action
Proactive and strong drive for issue identification, prevention, and resolution with a high-risk mindset
Collaborates with both regional and global teams to lead initiatives
Strong communication and interpersonal skills for effective interaction with diverse stakeholders, both internally and externally
Capability of utilizing various reporting tools and applications
Demonstrated ability to drive results in a fast-paced, goal-oriented environment
Business level English and Japanese proficiency
Bachelor's Degree/University degree or equivalent experience
JSDA certification is required

Job Responsibility

Act as a centralized point of contact for inquiries related to client settlement processes and portfolio matters (Asset Services)
Provide clients with resolutions and support, addressing external customer issues and offering ongoing customer service
Liaise with internal and external cross-functional partners to provide customer service that consistently meets client expectations
Identify, propose, implement, and support process improvements
Contribute to short-term and long-term projects, collaborating with global partners
Serve as the 'face' of key institutional investors, navigating the complexities of the Japanese market
Process securities transactions and orders originating from trading desks and branch offices
Provide analytical input for traders and assist in the review of derivative products
Facilitate the clearance, settlement, and investigation of client securities and derivatives transactions
Resolve settlement-related issues, escalate as needed, and recommend solutions for complex problems

Fulltime

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Assistant Client Support Officer, Managed Services Client Service Desk

Job Description

Job Responsibility

Requirements

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