Assistant Client Support Officer, Customer Service Job at NTT DATA (Cyberjaya)

Assistant Client Support Officer

The Assistant Managed Services Client Service Desk Administrator is an entry lev...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ambitious self-starter with ability to work under general direction
Ability to use sound judgment to escalate an issue to a higher level
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Good attention to detail and client focused
Effective verbal and written communication skills
Ability to work in 24X7 shift structure, based on a defined roster as required
High School Certification
Basic level years of experience
Basic experience level in the Technology Industry and Call Centre environment

Job Responsibility

Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf
Performs any other related task as required

Fulltime

Assistant Client Support Officer

As an Assistant Managed Services Client Service Desk Administrator, you will sup...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Certification
Cantonese language proficiency
Effective verbal and written communication skills
Ability to work in a 24X7 shift structure
Basic experience in the Technology Industry and Call Centre environment
Ambitious self-starter with ability to work under general direction
Ability to use sound judgment to escalate an issue
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Good attention to detail and client focused

Job Responsibility

Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf
Performs any other related task as required

Fulltime

Customer Support Assistant

Property Searches Scotland (PSS) is a market-leading provider of property search...

Location

United Kingdom , Glasgow

Salary:

24788.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous customer service experience, ideally in an office or administrative environment
Comfortable using Microsoft Office applications
experience with CRM or case management systems is beneficial (full training on systems will be provided).
A confident communicator with a positive, professional telephone manner.
Highly organised and able to manage a varied workload in a fast-paced environment.
Detail-oriented, with a high degree of accuracy when processing information and handling customer data.
A team player who thrives on shared goals and supporting colleagues.
Adaptable and resilient, able to handle peaks and troughs in workload, particularly during busy month-end periods.
Motivated to learn new systems and develop within the role.

Job Responsibility

Act as the first point of contact for client queries via phone and email, delivering a friendly and professional customer experience.
Process customer orders received through email and our online ordering portal, recording and managing them within our in-house system, Atomic.
Monitor and manage a shared inbox, prioritising urgent and high-priority requests in line with agreed SLAs.
Support clients who experience issues placing orders, including guiding them through the portal or placing orders on their behalf.
Handle a wide range of queries, from missing information and report amendments to council or roads enquiries, escalating to PEC or Titles teams where required.
Answer incoming calls, resolving issues efficiently or directing queries to the appropriate internal teams.
Assist during peak periods, particularly at month-end when transaction volumes increase, ensuring urgent cases are prioritised appropriately.
Contribute to shared team goals, including maintaining inbox clearance and turnaround times.

What we offer

Competitive salary with participation in an annual bonus scheme.
Full benefits package including 25 days holiday (rising with service), private healthcare, pension, and life assurance.
Flexible benefits scheme covering financial, wellness, legal, and medical support.
Reward and recognition platform with a wide range of perks.
Hybrid working - initial office-based training (typically the first week or two), followed by a blend of home and office working,
Opportunities for career progression within a growing and successful business.
Supportive, knowledgeable, and award-winning team environment.
The opportunity to be part of a team that takes real pride in its achievements.

Fulltime

New

Customer Service Officer

Location

Vietnam , Hanoi

Salary:

Not provided

Bureau Veritas Certification CZ, s.r.o.

Expiration Date

Until further notice

Requirements

University degree
At least 2 years’ experience in the customer services/ technical support/ Department assistant
Wide relation project management, project developer
Good communication
Customer services
Fluent in reading, writing & speaking English
Good command in office software (Word, Excel, PowerPoint, …)
Back-office admin skills
Understanding of services for industrial, construction, power and utilities project, real estate…good capability in marketing & sales activities

Job Responsibility

Control of documentation and records
Ensure that the filing & record keeping of Department are in line with BV procedures
Issue job sheet for inspection assignment as required by Department Manager
Maintain and update sale & schedule logbooks
Prepare monthly reports sale report and general report
Issue and control invoicing processes
Contact with client for inspection scheduling
Provide logistics and other supplies to surveyors for the purpose of implementation of job assignment
Perform all administrative activities as required for the operation of the Department
Review all timesheet & expenses of surveyors / supervisors / sales staff / De.ty Manager and Manager for submission to relevant managerial persons for approval

Fulltime

Customer Service Assistant

The Customer Service Assistant’s main responsibilities are to receive and resolv...

Location

United States , NH

Salary:

Not provided

JELD-WEN UK

Expiration Date

Until further notice

Requirements

Associate degree with a minimum of 3 years of experience in a customer-facing support role (customer service, technical support, inside sales, etc.). Will consider 5+ years of experience in lieu of a degree
Proficient typist (40+ words per minute)
Must be proficient with MS Office (Outlook, Word, Excel)
Passionate about providing an exceptional customer experience
Strong phone presence & listening skills
Ability to self-motivate and work independently while working in a team environment
Comfortable in a fast-paced environment welcoming change and growth
Ability to manage escalations and resolve problems in a timely manner
Ability to quickly learn new software, systems, processes, and our products
Ability to process a high volume of transactions with proficiency, accuracy, and integrity

Job Responsibility

Serve as the first point of contact by addressing customer inquiries that come into the customer experience department by phone, web, email, or social media
Identify and determine the best solution by problem-solving, and performing research by interfacing with manufacturing, operations, product management, logistics, and sales to provide the highest level of service to bring resolution to the customer’s inquiries
Contact customers through verbal and written communication concerning delivery issues, such as material shortages, incorrect shipments, lost material, and product availability
Monitor the status of requested work, prepare customized correspondence as necessary, and make outbound calls as requested
Advocate on customers’ behalf to ensure high levels of customer satisfaction
Facilitate call escalation for clients whose requests are not being met within established service timeframes. Practice de-escalation techniques to enhance the overall experience
Promote positive customer relations while maintaining the highest standards of ethics, quality and professionalism
Record in Salesforce, customer interactions, details of inquiries, or comments, as well as actions taken
Support the sales team by developing and maintaining positive customer relations which can substantially affect product revenue(s)
Develop a thorough understanding of JW products, operations, websites, and literature to add value to and assist customers

What we offer

medical & dental
generous leave policies
retirement program

Fulltime

Customer Support Assistant

As Customer Support Assistant, you will ensure fast and comprehensive ticket res...

Location

Poland , Warsaw

Salary:

Not provided

Awin Global

Expiration Date

Until further notice

Requirements

Fluent in English (written and spoken)
Fluent in French or Spanish or German
Excellent customer service skills
Ability to see the bigger picture and identify areas of opportunity and risk
Committed to growing the service division as quickly as possible, providing friendly and efficient support
Seeks ownership and readily accepts accountability
Excellent time management and organizational skills to maintain own workflow and meet deadlines
Confident and excellent communicator with a keen attention to detail
Fast learner and eager to deepen knowledge and understanding
Numerate with a good level of knowledge of MS Office packages

Job Responsibility

Managing various types of support requests from live clients, such as those relating to programme development or management, identifying and redirecting requests to the right support teams (finance, technical)
Ensuring quick and efficient triage of Essentials requests and redirecting them to the assigned teams
Assisting with the management of programme upsells and retention
Handling projects to update the content available for the clients and internal tools to improve support and client satisfaction, help with translation
Keeping constantly informed about the upgrades of functionalities and internal processes relating to the management of client's requests

What we offer

Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance
Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs
Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
Meal Vouchers: You will be supported with a certain net sum to spend it on a variety of lunches
Health & Wellbeing: The insurance covers several types of health, vision and / or dental treatments for you and for up to one additional family member
Remote Working Furniture Package: After 3 months of employment, you will be eligible for a furniture package
Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program

Fulltime

Customer Support Assistant

Property Searches Scotland (PSS) is a market-leading provider of property search...

Location

United Kingdom , Glasgow

Salary:

24788.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous customer service experience, ideally in an office or administrative environment
Comfortable using Microsoft Office applications
A confident communicator with a positive, professional telephone manner
Highly organised and able to manage a varied workload in a fast-paced environment
Detail-oriented, with a high degree of accuracy when processing information and handling customer data
A team player who thrives on shared goals and supporting colleagues
Adaptable and resilient, able to handle peaks and troughs in workload
Motivated to learn new systems and develop within the role

Job Responsibility

Act as the first point of contact for client queries via phone and email
Process customer orders received through email and our online ordering portal
Monitor and manage a shared inbox, prioritising urgent and high-priority requests
Support clients who experience issues placing orders
Handle a wide range of queries, from missing information and report amendments to council or roads enquiries
Answer incoming calls, resolving issues efficiently or directing queries to the appropriate internal teams
Assist during peak periods, particularly at month-end
Contribute to shared team goals, including maintaining inbox clearance and turnaround times

What we offer

Annual bonus scheme
25 days holiday (rising with service)
Private healthcare
Pension
Life assurance
Flexible benefits scheme covering financial, wellness, legal, and medical support
Reward and recognition platform with a wide range of perks
Hybrid working
Opportunities for career progression
Supportive, knowledgeable, and award-winning team environment

Fulltime

Customer Service Support

We are looking for a dedicated Customer Service Support team member to join our ...

Location

United States , Fairfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service or a related field
Strong proficiency in office functions and administrative tasks
Ability to conduct thorough research and troubleshoot effectively
Excellent email correspondence and written communication skills
Familiarity with hiring processes and onboarding procedures
Strong problem-solving and interpersonal skills
Comfortable working onsite and engaging directly with clients
Exceptional ability to answer inquiries and provide solutions

Job Responsibility

Respond promptly to customer inquiries and provide accurate information
Manage email correspondence efficiently and with attention to detail
Conduct research to troubleshoot and resolve customer issues
Assist in hiring processes and support onboarding activities
Perform general office functions to ensure seamless operations
Maintain clear and effective communication with customers and team members
Address and resolve customer concerns with a focus on satisfaction
Collaborate with team members to improve service delivery
Ensure all tasks are completed onsite as required
Document and track customer interactions for future reference

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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Assistant Client Support Officer, Customer Service

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