Assistant Client Services Manager I, HSBC

HSBC

Location:
Hong Kong, Kowloon City

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job offer has expired

Job Description:

Global Trade Solutions comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

Job Responsibility:

Managing, owning and handling the new trade account opening, HSBCnet – Internet Trade Services (ITS) module: post-sales support, and developing and presenting Trade Academy, customer focused training
Delivers AMH’s Global Trade Solutions (GTS) CS strategy and operating model, aligned with the global GTS CS target operating model
Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-serve solutions
Handle, own and resolve clients’ queries, issues and complaints relating to trade account opening, HSBCnet – ITS module and Trade Academy
Coordinate with Transaction Services staff, Sales, and RMs and other internal/external staff for service performance and issues
Provide transactional trade advisory to assigned clients, Sales and Relationship Managers (RMs), and provide input to account planning
Provide supply chain and traditional trade related expert inputs to the clients and internal teams, as necessary, identify new potential requirements

Requirements:

Strong experience in Customer Service oriented roles
Good knowledge of open account supply chain and traditional trade products and banking facilities
Strong interpersonal skills and leadership to create a collaborative work environment with a wide variety of business partners
Ability to independently make sound business decisions using good judgment and business sense
Ability to plan and prioritize effectively with excellent analytical and problem-solving skills, including the identification of appropriate experts to execute deliverables
Fluency in English, Cantonese, and Mandarin

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
May 23, 2025

Expiration:
June 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Assistant Client Services Manager I

HSBC

Location:Hong Kong, Kowloon City

Category:Banking

Contract Type:Employment contract