Assistant Client Relations Manager, HSBC

Assistant Client Relations Manager

HSBC

Location:
Hong Kong, Mongkok

Category:
Insurance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assistant Client Relations Manager (MPF) at Hang Seng Bank involves managing a portfolio of MPF customers, identifying business opportunities, building client relationships, handling inquiries, and ensuring excellent customer service. Requires at least 3 years of customer service experience in MPF, relevant licensing, and a high sense of ownership.

Job Responsibility:

Manage a portfolio of MPF customers for the achievement of business targets and sustainability of business
Identify business opportunities through existing customer contact to maximize the sales and penetration of MPF business
Build up close relationship with existing clients and handle customer enquires on MPF issues
Keep abreast of market trends and assist in formulating and implementing business plan
Conduct client appointment and member briefing to capture business opportunities
Ensure the customer services excellence to both internal and external customers

Requirements:

University degree in Business Administration, Marketing or a related discipline
Passes in the Insurance and MPF Intermediaries Qualifying Examinations as well as HKSI licensing examinations is a must
Minimum 3 years’ customer service experience, with good knowledge of MPF business
Strong self-motivation and customer service orientation, with the ability to work independently and under pressure
Good communication and interpersonal skills
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Proficiency in both English and Chinese, with good knowledge of application software

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages

Additional Information:

Job Posted:
June 26, 2025

Expiration:
July 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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