Assistant Chief Steward Job at Fairmont Le Manoir Richelieu (Banff)

Job Description

At Rimrock Banff, every exceptional dining experience begins behind the scenes. As Assistant Chief Steward, you will be a key leader within our Food & Beverage team, ensuring the seamless operation of the resort's culinary and event spaces while fostering a culture of excellence, collaboration, and care.

Job Responsibility

Lead, coach, mentor, and inspire a large Stewarding team
Foster a positive, collaborative, and high-performing workplace culture
Support recruitment, onboarding, training, and ongoing development of Stewarding colleagues
Conduct performance discussions, coaching conversations, and workplace audits for Stewarding Supervisors and team members
Ensure progressive corrective action processes are completed accurately and consistently when required
Promote colleague engagement through active participation in employee feedback initiatives and action planning
Support the day-to-day management of Stewarding operations to ensure efficient and effective service delivery
Maintain the highest standards of cleanliness, organization, and presentation throughout kitchens, dishwashing areas, and back-of-house spaces
Partner with Culinary and Food & Beverage leaders to support the delivery of exceptional guest experiences and ensure operational standards consistently meet guest expectations
Ensure all equipment is clean, properly maintained, and operating effectively
Input and monitor work orders for equipment and facility repairs
Assist with procurement oversight, inventory management, and purchasing processes to ensure operational readiness and cost-effective practices
Support departmental budgeting initiatives, including labour management, operating expenses, and capital planning
Monitor labour productivity and scheduling practices to support operational efficiency while maintaining service standards
Identify opportunities to improve productivity, reduce waste, and manage costs responsibly
Champion a culture of safety, accountability, and food safety throughout the department
Assist with oversight of food safety programs and sanitation practices, ensuring compliance with all regulatory and company standards
Ensure compliance with all health, hygiene, sanitation, and workplace safety regulations
Train and support colleagues in following all required health and safety procedures
Participate in health and safety inspections, food safety audits, and corrective action planning
Support and lead external health and sanitation audits in the absence of the Chief Steward
Support departmental sustainability initiatives and environmental stewardship goals
Monitor key departmental metrics and contribute to continuous improvement strategies
Gather feedback from employee engagement initiatives and implement action plans to drive meaningful results
Contribute to operational innovation and process improvements that enhance efficiency, guest satisfaction, and colleague experience

Requirements

Previous supervisory experience in Food & Beverage
stewarding experience strongly preferred
Proven leadership experience in a structured, fast-paced environment
Strong organizational and communication skills
Excellent attention to detail and commitment to maintaining high standards
Knowledge of WHMIS and safe chemical handling
First Aid and Food Safe certifications an asset
Valid Alberta Driver’s License with clean abstract

Nice to have

Experience leading large operational teams (15+ colleagues)
Strong technical knowledge of sanitation systems and kitchen operations
Experience in luxury hotel or resort environments
A passion for coaching others toward technical excellence and professional growth

What we offer

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like
Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide
Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler
One complimentary buffet meal per shift in our staff cafeteria
Subsidized shared Staff Accommodation

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Assistant Chief Steward

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