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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Chief Concierge

Australia, Sydney · Job Posted April 11, 2026
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Job Description

Now open and redefining luxury lifestyle hospitality in the heart of Darling Harbour, W Sydney is seeking a dynamic and polished Assistant Chief Concierge to join our team and elevate the guest journey from arrival to departure. Reporting to the Chief Concierge this integral role provides a high level of local expertise and presents an amazing opportunity to play a key role in the world’s largest W Hotel, with 588 rooms, suites and studios. This role is all about connection, leadership, and creating the unmistakable W energy. You will be a key contributor to shaping guest experiences and setting new benchmarks in service excellence.

Job Responsibility

  • Lead, mentor, and inspire Concierge and Wheels talent to deliver elevated and intuitive guest service
  • Oversee valet parking, driveway flow, luggage services, rooming, and guest transportation
  • Manage VIP guest experiences and ensure smooth execution of Marriott Bonvoy elite services
  • Coordinate group arrivals, special requests, and major events happening within the hotel and across Sydney
  • Collaborate with hotel leadership to continuously enhance service, efficiency, and guest satisfaction
  • Act as the hotel’s local expert—curating bespoke recommendations that reflect Sydney’s culture, dining, nightlife, and hidden gems
  • Maintain a professional, stylish, and W‑brand‑aligned presence at all times

Requirements

  • Proven luxury or lifestyle hotel experience in a similar leadership role
  • Strong communication and organisational skills
  • Ability to inspire teams and create a supportive, high‑performance culture
  • Deep understanding of Sydney’s events, districts, and experiences
  • Passion for personalised service and exceeding guest expectations
  • A full NSW Driver’s Licence (required)

What we offer

  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Enjoy your birthday off with birthday leave
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • ‘Great Places to Work’ certified
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