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Four Seasons Logo Four Seasons · Hospitality and Tourism

Assistant Chief Concierge

United States of America, Río Grande · Job Posted January 20, 2026
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Job Description

At Four Seasons Resort and Residences Puerto Rico, the Assistant Chief Concierge plays a crucial role in supporting the Chief Concierge to ensure exceptional guest service and smooth operation of the Concierge Desk. This position is essential for managing guest interactions, overseeing concierge staff, and maintaining up-to-date information on local attractions to enhance the overall guest experience.

Job Responsibility

  • Provide high-level hospitality and professionalism in all guest interactions, handling special requests, inquiries, and complaints with efficiency
  • Assist the Chief Concierge in managing daily Concierge Desk operations, ensuring all guest requests are addressed promptly and accurately
  • Supervise and mentor Concierge Desk staff, including conducting performance evaluations and managing schedules
  • Process incoming and outgoing packages, messages, and mail accurately and in a timely manner
  • Maintain current and accurate information on local restaurants, attractions, and events, and build relationships with local vendors to facilitate guest reservations and ticketing
  • Support the storage and retrieval of guest luggage and packages as needed

Requirements

  • Proficiency in written and spoken English and Spanish
  • Previous experience in a hotel or similar customer service role preferred
  • Strong computer skills and experience with relevant software programs
  • Demonstrated leadership abilities and experience managing or training staff
  • Excellent organizational and problem-solving skills, with the ability to handle multiple tasks effectively

What we offer

  • Lucrative salary
  • Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching
  • Time off plans starting on the day of hire
  • An opportunity to be a part of a cohesive team in an inclusive work environment
  • Complimentary and discounted hotel stays around the world
  • Wellbeing and mental health initiatives and focused company
  • Embracement and promotion of diversity in our workplace
  • Complimentary employee meals and beverages
  • Tuition reimbursement
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