Assistant Chief Concierge Job at Four Seasons (Río Grande)

Assistant Chief Concierge

Four Seasons

Location:
United States of America , Río Grande

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Four Seasons Resort and Residences Puerto Rico, the Assistant Chief Concierge plays a crucial role in supporting the Chief Concierge to ensure exceptional guest service and smooth operation of the Concierge Desk. This position is essential for managing guest interactions, overseeing concierge staff, and maintaining up-to-date information on local attractions to enhance the overall guest experience.

Job Responsibility:

Provide high-level hospitality and professionalism in all guest interactions, handling special requests, inquiries, and complaints with efficiency
Assist the Chief Concierge in managing daily Concierge Desk operations, ensuring all guest requests are addressed promptly and accurately
Supervise and mentor Concierge Desk staff, including conducting performance evaluations and managing schedules
Process incoming and outgoing packages, messages, and mail accurately and in a timely manner
Maintain current and accurate information on local restaurants, attractions, and events, and build relationships with local vendors to facilitate guest reservations and ticketing
Support the storage and retrieval of guest luggage and packages as needed

Requirements:

Proficiency in written and spoken English and Spanish
Previous experience in a hotel or similar customer service role preferred
Strong computer skills and experience with relevant software programs
Demonstrated leadership abilities and experience managing or training staff
Excellent organizational and problem-solving skills, with the ability to handle multiple tasks effectively

What we offer:

Lucrative salary
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace
Complimentary employee meals and beverages
Tuition reimbursement

Additional Information:

Job Posted:
January 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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