Assistant Chief Concierge Job at Four Seasons (Río Grande)

Chief Concierge

Responsible for supporting all aspects of Concierge functions in accordance with...

Location

India , Pune

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
no prior work experience required

Job Responsibility

Coordinates day-to-day operations
Develops specific goals and plans
Supports concierge team
Understands the impact of department’s operations
Supports the establishment of an effective database
Establishes relationships with local attractions, restaurants and other businesses
Provides recommendations and arranges services for guests
Maintains awareness of cultural differences
Provides check-in and check-out services
Maintains knowledge of rooms and their locations

Fulltime

New

Senior Concierge

The Concierge team at Four Seasons Hotel Tokyo at Marunouchi is dedicated to pro...

Location

Japan , Tokyo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1–2 years experience preferred in luxury hospitality or exceptional talent from line staff
Strong communication skills in Japanese and English (business level)
Ability to operate computers, Microsoft Office, and Opera
Teamwork, problem-solving skills, and strong commitment to service

Job Responsibility

Maintain professional relationships with colleagues, supervisors, and all departments
Comply with and enforce Four Seasons Standards of Conduct
Assist and supervise the Concierge team under the Guest Experience Manager / Chief Concierge
Create a positive and motivated working environment
Assist in other areas of the department as needed
Communicate effectively in Japanese and English
Ensure policies and benchmark standards are applied correctly
Deliver the highest level of hospitality during guest interactions
Gather guest feedback and actively resolve issues
Process packages, faxes, and messages accurately and timely

What we offer

Competitive salary and comprehensive benefits package
Excellent training and development opportunities
Employee discount at any Four Seasons worldwide
Complimentary dry cleaning for uniforms
Complimentary employee meals
Additional property-specific benefits

Fulltime

Assistant Chief Concierge

Respond to guest requests for special arrangements or services (e.g., transporta...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem
Review shift logs/daily memo books and document pertinent information in logbooks
Ensure that any outstanding requests from the previous day receive priority and are resolved
Monitor inventory and order general office supplies
Notify Loss Prevention/Security of any guest reports of theft
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees

Fulltime

Assistant Chief Concierge

Respond to guest requests for special arrangements or services (e.g., transporta...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
Review shift logs/daily memo books and document pertinent information in logbooks
Ensure that any outstanding requests from the previous day receive priority and are resolved
Monitor inventory and order general office supplies
Notify Loss Prevention/Security of any guest reports of theft
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees

What we offer

Training
development
recognition
a place where you can pursue your passions in a luxury environment with a focus on holistic well-being
true camaraderie with a diverse group of co-workers
part of a community

Fulltime

Bell Attendant

To provide a personal service to all the guests, fully aware and following the h...

Location

United Arab Emirates , Ras Al-Khaimah

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

To provide a personal service to all the guests, fully aware and following the hotel standards and procedures
To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service
To personally greet and escort the guests rather than pointing out directions
To ensure that the privacy of the guests and the confidentiality of the information is respected
To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost
To assist guests with room changes in coordination with the Front Office department
To deliver messages, mail, parcels, newspapers, etc. to guests and hotel departments as per departmental standards and procedures
To be aware of the room set ups and to inform the guests accordingly (rooming)
To check the cars and rooms for forgotten items and to respect the Lost & Found procedures
To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility

Fulltime

New

Night Manager

Location

Japan , Tokyo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College Education or equivalent
At least 3 years with Hotels, preferably in a front of house position or has been 3 years or more in supervisory level
Strong communication and writing skills in both Japanese and English (Business level) required
Familiar with Opera PMS, Microsoft Office (Word, Excel, PowerPoint), and other hotel systems
Knowledgeable in guest services, credit card handling, and basic in-room troubleshooting
Knowledge of local high-end restaurants and hotel/nearby activities

Job Responsibility

Maintain harmonious and professional relationship with all departments
Provide coaching to achieve Evolve behavior & benchmark standards of supervisor/Officers
Direct staff that performs the following duties and also perform these duties on own: welcome and register hotel guests, explain accommodations, and handle credit or payment method
Work closely with Bell Staff to ensure smooth handling of guest luggage, deliveries, and special requests during night shift
Work closely with Guest Service Manager, Guest Relations Manager, and Chief Concierge as needed for smooth daily operations
Assist in other areas of the department as needed
Manages the activities at the Front Desk during the overnight shift. Directs staff. Ensures communication and follow-up with day shift on problems, guest requests, or special requirements
Frequently tours the hotel and monitors the activities of all other departments to ensure standards are met and staff and guest needs are supported
Handles guest relocations according to established guidelines
Plans next day’s activities by reviewing late arrivals, early departures, and billing requirements. Coordinates arrivals, departures, room assignments, and special requests

Fulltime

Chief Concierge - Welcome Office

Responsible for supporting all aspects of Concierge functions in accordance with...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
no prior work experience required

Job Responsibility

Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish work
Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
Supports the establishment of an effective database to be used by all team members for restaurant and local attractions
Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences
Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping)
Maintains awareness of cultural differences needed to meet guest's specific needs and requirements
Provides check-in and check-out services and handles reservations when needed
Maintains knowledge of rooms and their locations, services and facilities of the hotel

Fulltime

New

Concierge Officer

The Four Seasons Hotel Bangkok at Chao Phraya River is looking for a successful ...

Location

Thailand , Bangkok

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Handle all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve customer complaints
Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Respond to all guest requests in an accurate and timely manner making recommendations based on an insightful local knowledge and hotel practices
Process parcels, packages, courier service, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
Know what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
Store and retrieve guest luggage and packages
Utilize a variety of internal software programs to accurately input special arrangements the guest has made and to assure proper billing

Job Responsibility

During the pre-opening, support Chief Concierge who is a hotel champion for the launch of concierge KEY software program and establish the system for Hotel before further utilizing
Handle all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve customer complaints
Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Respond to all guest requests in an accurate and timely manner making recommendations based on an insightful local knowledge and hotel practices
Process parcels, packages, courier service, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
Work harmoniously and professionally with co-workers
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
Know what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests

What we offer

Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Assistant Chief Concierge

Four Seasons

Location:
United States of America , Río Grande

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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