This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Assistant Chief Butler supports the Chief Butler in managing the butler team and ensuring exceptional service delivery to guests. This role involves overseeing daily operations, training staff, and maintaining high standards of hospitality.
Job Responsibility
Ensure personalized service for all guests, addressing their needs and preferences
Oversee the daily operations of the butler service, ensuring efficiency and quality
Train and mentor new and existing staff on service standards and procedures
Maintain inventory of supplies and ensure proper care of equipment
Handle guest inquiries and resolve issues promptly and professionally
Collaborate with other departments to enhance guest experiences
Conduct regular team meetings to discuss service improvements and updates
Closely communication and share staff challenges on operations with Front Office Manager or Chief Butler on a daily basis
Requirements
Reading, writing and oral proficiency in Cantonese, Mandarin and English
Bachelor's degree in Hospitality Management, Business Administration, or a related field
Previous experience in a butler or a related management role in the hospitality industry, preferably in a luxury or high-end environment
Strong leadership, management and problem-solving skills
Exceptional communication and interpersonal abilities
Attention to detail and a commitment to high service standards
What we offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort