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Assistant Central Reservations Office Manager

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Aimbridge Hospitality EMEA

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Location:
United Kingdom , Manchester

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is a brilliant step-up role for an experienced reservations professional who is ready to move into broader leadership, exposure and commercial influence. As Assistant Central Reservations Office Manager, you’ll be helping to lead a centralised reservations function that sits at the heart of the commercial and guest journey. You’ll balance day-to-day operational excellence with coaching, performance management and a growing understanding of how reservations performance drives revenue, conversion and guest satisfaction across the wider hotel portfolio. This role is ideal for someone who enjoys being close to the detail, thrives on improving processes, and wants visibility into how strategic commercial decisions are made — while still having the space to develop their leadership style.

Job Responsibility:

  • help ensure the reservations team consistently delivers a high-quality, efficient and guest-focused service
  • support the coordination of daily activity
  • help manage workload
  • act as a go-to escalation point for both the team and hotel partners
  • play an active role in coaching and developing Reservations Advisors
  • support onboarding, training and ongoing performance conversations
  • contribute to team engagement, rota planning and cover
  • help create a positive, structured and accountable working environment
  • get involved in reporting, quality monitoring and continuous improvement activity
  • identify trends
  • spot opportunities to improve conversion
  • support initiatives that enhance both commercial performance and the guest experience

Requirements:

  • solid experience within a reservations or contact-centre-style hospitality environment
  • comfortable handling volume, complexity and competing priorities
  • may already be acting as a senior advisor, team lead or deputy
  • calm, organised approach
  • confidence when dealing with people
  • genuine interest in developing others
  • strong communication skills
  • good commercial awareness
  • appetite to learn how central reservations fits into the broader revenue picture
What we offer:
  • extensive benefits
  • development opportunities
  • compensation package

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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