Assistant Catering & Restaurant Manager Job at Legends Global (Grand Rapids)

Job Responsibility

Maintain communication with the Client, Food & Beverage Managers, and Kitchen Managers
Able to read and interpret BEO’s position oversees and is accountable for catering & restaurant inventory needs, and proper rotation of product and production procedures
When applicable will be required to be creative in designing and creating décor and display for merchandising of product
Accountable for customer service and resolving customer complaints to the satisfaction of the guest
analyzes and resolves all guests and associate problems with the assistance and approval of supervisor
Understands and can describe menu offerings, packaging, and pricing to the team and guests
Ensure a successful client event by routine and thorough checking of food standards, room set up and on-time service with the result of client satisfaction
Assist with monitoring and managing all catering staff to assure that all are following
Assist with resolving any client concerns that arise before and during the event
Assist with creating and managing staffing assignments for banquets and catered events
Assist with training all staff to achieve Van Andel Arena Restaurant & Catering standards
Assist team with preparing and distributing banquet event orders to all departments as required
Assist with processing all banquet event orders, monitoring changes, client requests and special needs
Assist with the monitoring of all catering events from start to finish
Assist with event reports
Assist with check-ins for events
Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws
Responsibilities include interviewing, hiring, and training employees
planning, assigning, and directing work
appraising performance
rewarding and disciplining employees
addressing complaints and resolving problems.

Requirements

High school diploma or equivalent
Food and beverage service experience required
Must be able to pass Background and References checks
Excellent customer service, communication, planning, organizational and inter-personal skills, and ability to multi-task
Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.

What we offer

medical
dental
vision
life and disability insurance
paid vacation
401k plan

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Assistant Catering & Restaurant Manager

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