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Assistant Casino Manager

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

45000.00 - 54974.00 GBP / Year
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Job Description:

We are looking for an Assistant Casino Manager to support and assist the Casino Managers in achieving the highest possible standard in the overall operation of the club and to ensure that the requirements of the Gambling Act, Company’s Gaming Manual and Code of Conduct, Health and Safety legislation and all company rules and procedures are complied with.

Job Responsibility:

  • Support and assist the Casino Managers in achieving the highest possible standard in the overall operation of the club
  • Ensure compliance with the Gambling Act, Company’s Gaming Manual and Code of Conduct, Health and Safety legislation and all company rules and procedures
  • Deliver outstanding levels of customer service by the gaming team on a consistent basis
  • Proactively contribute towards discussions on the business at management meetings
  • Support the implementation of all internal and external marketing and sales activity
  • Ensure gaming is conducted to the Rules of Casino Games and Company procedures and report any breaches promptly
  • Ensure the venue has the optimum level of suitably experienced staff on shift to achieve maximum efficiency
  • Develop and encourage good communications throughout the venue and with other properties
  • Place a high priority on good customer relations on the casino floor
  • Supervise all team members within the job holder’s area of jurisdiction and ensure standards are adhered to
  • Ensure all gaming equipment is functioning properly, maintain adequate floats and maintain an hourly report sheet with casino results and cash drop
  • Assist with the supervision of count procedures
  • Develop junior members of the team by providing support, offering feedback and following company procedures
  • Conduct investigations into employee absences, grievances and disciplinary matters
  • Conduct disciplinaries and grievance hearings at the request of senior management
  • Assist with identifying the potential of gaming team members to inform training, salaries and promotion decisions
  • Identify under performing team members and recommend remedial disciplinary action
  • Conduct appraisals as required
  • Actively promote and ensure company initiatives are followed concerning the engagement of employees
  • Role-model on-the-spot coaching and feedback
  • Use appropriate reward and recognition interventions
  • Promote the licensing objectives as set out in Gambling Act 2005, including compliance with AML/CTF and Social Responsibility policies and procedures
  • Report to the central compliance function on regulatory compliance matters
  • Adhere to continual reporting requirements to the centralised compliance organisation
  • Cooperate fully with regulatory authorities on any requests for information and on any compliance or audit assessments

Requirements:

  • Aged 18 or above
  • Right to work in the UK
  • Ability to work nights, evenings, weekends, and shifts within a 24/7 trading week
  • Flexibility in scheduling
  • Demonstrated responsiveness and initiative (On It)
  • Upbeat and positive attitude
  • Treats guests, team members, and stakeholders with courtesy, respect, and professionalism (Be Nice)
  • Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation (Open and Close)
What we offer:
  • 50% off food and beverages in all our UK venues
  • Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
  • Company Sick Pay
  • Company Pension
  • Life Assurance
  • Refer a friend incentive
  • Financial advice services
  • Employee health and wellbeing services
  • Virtual GP Services
  • Season Ticket Loans
  • Employee assistance program: A confidential helpline providing 24/7 advice and counselling
  • Cycle to work scheme

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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