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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Assistant Casino Manager

United Kingdom, London Employment contract 56623.00 GBP / Year · Job Posted June 29, 2026
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Job Description

We are looking for an Assistant Casino Manager to support and assist the Venue Director and Casino Managers in achieving the highest possible standard in the overall operation of the club and to ensure that the requirements of the Gambling Act, Company’s Gaming Manual and Code of Conduct, Health and Safety legislation and all company rules and procedures are complied with.

Job Responsibility

  • All gaming operations are carried out to optimum standards of efficiency
  • Outstanding levels of customer service are delivered by the gaming team on a consistent basis
  • Proactively contribute towards discussions on the business at management meetings
  • Support implementation of all internal and external marketing and sales activity
  • Ensure gaming is conducted to the Rules of Casino Games and Company procedures
  • Ensure optimum level of suitably experienced staff on shift
  • Develop good communications throughout the venue and with other properties
  • Pass information from statutory body visits to Venue Director/Casino Manager
  • Maintain good customer relations on the casino floor
  • Supervise team members and ensure standards are adhered to
  • Carry out duties of Inspecting as required
  • Ensure gaming equipment functions properly and maintain hourly report sheet
  • Notify senior management of disputes and unresolved customer requests
  • Develop junior team members through support and feedback
  • Conduct investigations into employee absences, grievances and disciplinary matters
  • Conduct disciplinaries and grievance hearings at request of senior management
  • Assist with identifying potential of gaming team members
  • Recommend remedial disciplinary action for underperforming team members
  • Promote company initiatives concerning employee engagement
  • Role model on-the-spot coaching and feedback
  • Use reward and recognition interventions
  • Promote licensing objectives under Gambling Act 2005
  • Report regulatory compliance matters to central compliance
  • Adhere to continual reporting requirements to central compliance
  • Cooperate fully with regulatory authorities
  • Ensure full compliance with company and legal procedures
  • Liaise with security department
  • Carry out checks of gaming equipment

Requirements

  • Aged 18 or above
  • right to work in the UK
  • flexibility to work nights, evenings, weekends and shifts that coincide with a 24/7 trading week

What we offer

  • 50% off food and beverages in all UK venues
  • Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
  • Company Sick Pay
  • Company Pension
  • Life Assurance
  • Refer a friend incentive
  • Financial advice services
  • Employee health and wellbeing services
  • Virtual GP Services
  • Season Ticket Loans
  • Employee assistance program: confidential helpline providing 24/7 advice and counselling
  • Cycle to work scheme
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