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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Assistant Casino Manager

United Kingdom, London Employment contract 56623.00 GBP / Year · Job Posted June 29, 2026
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Job Description

We are looking for an Assistant Casino Manager to support and assist the Venue Director and Casino Managers in achieving the highest possible standard in the overall operation of the club and to ensure that the requirements of the Gambling Act, Company's Gaming Manual and Code of Conduct, Health and Safety legislation and all company rules and procedures are complied with.

Job Responsibility

  • All gaming operations are carried out to optimum standards of efficiency
  • Outstanding levels of customer service are delivered by the gaming team
  • Proactively contribute towards discussions on the business at management meetings
  • Supports the implementation of all internal and external marketing and sales activity
  • Gaming is conducted to the Rules of Casino Games and Company procedures
  • Ensure that at all times the venue has the optimum level of suitably experienced staff on shift
  • Good communications are developed and encouraged throughout the venue and with other properties
  • All information emanating from visits by officials of statutory bodies is passed to the Venue Director and/or Casino Manager
  • Place a high priority on good customer relations on the casino floor
  • Supervise all team members with the job holder's area of jurisdiction
  • Carry out the duties of Inspecting as and when required
  • Ensure that all gaming equipment is functioning properly
  • Notify senior management immediately of any disputes
  • Ensure junior members of the team are developed
  • Conduct investigations into employee absences, grievances and disciplinary matters
  • Conduct disciplinaries and grievance hearings when required
  • Assist with identifying the potential of gaming team members
  • Identify team members who are under performing and recommend remedial disciplinary action
  • Actively promote and ensure company initiatives are followed concerning employee engagement
  • Role the behaviours of on-the-spot coaching and feedback
  • Use appropriate reward and recognition interventions
  • Promote the licensing objectives as set out in Gambling Act 2005
  • Report to the central compliance function
  • Adhere to continual reporting requirements to the centralised compliance organisation
  • Cooperate fully with regulatory authorities
  • Ensure full compliance with company and legal procedures
  • Liaise with the security department
  • Carry out checks of gaming equipment

Requirements

  • Ability to support and assist the Venue Director and Casino Managers
  • Knowledge of the Gambling Act, Company's Gaming Manual and Code of Conduct, Health and Safety legislation
  • Flexibility to work nights, evenings, weekends and shifts that coincide with a 24/7 trading week

What we offer

  • Company pension scheme and life insurance cover
  • Discount on Food and non-alcoholic beverages across all venues
  • Season ticket loan and cycle to work scheme
  • Refer a friend bonus reward
  • Discounts and perks across travel, retail, hospitality and wellbeing
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