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Assistant Casino Manager

United Kingdom, Nottingham Employment contract 35286.00 GBP / Year · Job Posted May 11, 2026
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Job Responsibility

  • All gaming operations are carried out to optimum standards of efficiency
  • Outstanding levels of customer service are delivered by the gaming team on a consistent basis
  • Contribute towards discussions on the business at management meetings
  • Support the implementation of all internal and external marketing and sales activity
  • Ensure gaming is conducted to the Rules of Casino Games and Company procedures
  • Ensure the venue has the optimum level of suitably experienced staff on shift
  • Develop good communications throughout the venue and with other properties
  • Ensure information from visits by statutory body officials is passed to senior management
  • Maintain good customer relations on the casino floor
  • Supervise all team members and ensure standards of inspecting and dealing are adhered to
  • Carry out duties of Inspecting as required
  • Ensure gaming equipment is functioning properly and maintain floats and reports
  • Notify senior management of disputes and unresolved customer requests
  • Develop junior team members through support and feedback
  • Conduct investigations into employee absences, grievances and disciplinary matters
  • Assist with identifying potential of gaming team members
  • Identify underperforming team members and recommend remedial action
  • Actively promote company initiatives
  • Coach and provide feedback
  • Use reward and recognition interventions
  • Promote licensing objectives including AML/CTF and Social Responsibility
  • Report compliance matters to central compliance
  • Adhere to continual reporting requirements to centralised compliance
  • Cooperate fully with regulatory authorities
  • Ensure full compliance with company and legal procedures
  • Liaise with security department
  • Carry out checks of gaming equipment

Requirements

  • Aged 18 or above
  • Right to work in the UK
  • Availability to work nights, evenings, weekends and shifts that coincide with a 24/7 trading week
  • Flexibility in scheduling

What we offer

  • 50% off food and beverages in all UK venues
  • Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
  • Company Sick Pay
  • Company Pension
  • Life Assurance
  • Refer a friend incentive
  • Financial advice services
  • Employee health and wellbeing services
  • Virtual GP Services
  • Season Ticket Loans
  • Employee assistance program
  • Cycle to work scheme

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