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Assistant Casino Manager role at Metropolitan Gaming, supporting venue management in a high-end gaming environment.
Job Responsibility:
Support and assist the Venue Director and Casino Managers in achieving the highest possible standard in the overall operation of the club
Ensure compliance with the Gambling Act, Company’s Gaming Manual and Code of Conduct, Health and Safety legislation and all company rules and procedures
Ensure all gaming operations are carried out to optimum standards of efficiency
Deliver outstanding levels of customer service consistently
Contribute proactively towards discussions on the business at management meetings
Support the implementation of all internal and external marketing and sales activity
Ensure gaming is conducted to the Rules of Casino Games and Company procedures and report any breaches
Ensure the venue has the optimum level of suitably experienced staff on shift
Develop and encourage good communications throughout the venue and with other properties
Pass all information from visits by officials of statutory bodies to the Venue Director and/or Casino Manager on duty
Prioritize good customer relations on the casino floor, including knowledge of players, their gaming methods, performance, and status
Supervise all team members within area of jurisdiction and ensure adherence to standards
Carry out the duties of Inspecting as required
Ensure all gaming equipment is functioning properly, maintain adequate floats, and maintain an hourly report sheet
Assist with the supervision of count procedures
Notify senior management immediately of any unresolved disputes or customer requests
Develop junior team members by providing support, feedback, and following company development procedures
Conduct investigations into employee absences, grievances, and disciplinary matters
Conduct disciplinaries and grievance hearings when required
Assist with identifying the potential of gaming team members for training, salaries, and promotion decisions
Identify underperforming team members and recommend remedial disciplinary action
Conduct appraisals as required
Actively promote and ensure company initiatives concerning employee engagement are followed
Role model on-the-spot coaching and feedback
Use appropriate reward and recognition interventions
Promote the licensing objectives as set out in Gambling Act 2005, including compliance with AML/CTF and Social Responsibility policies
Report to central compliance function on regulatory compliance matters
Adhere to continual reporting requirements to the centralised compliance organisation
Cooperate fully with regulatory authorities on requests for information and compliance or audit assessments
Ensure full compliance with company and legal procedures in all areas
Liaise with the security department to ensure compliance with security, monitoring, health and safety, and fire evacuation procedures
Requirements:
Must be aged 18 or above
Must have the right to work in the UK
Must be flexible in scheduling for nights, evenings, weekends, and shifts in a 24/7 trading week
What we offer:
50% off food and beverages in all UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health