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Assistant Casino Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Nottingham

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Contract Type:
Not provided

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Salary:

34258.00 GBP / Year

Job Description:

Assistant Casino Manager role at Metropolitan Gaming, supporting venue management in a high-end gaming environment.

Job Responsibility:

  • Support and assist the Venue Director and Casino Managers in achieving the highest possible standard in the overall operation of the club
  • Ensure compliance with the Gambling Act, Company’s Gaming Manual and Code of Conduct, Health and Safety legislation and all company rules and procedures
  • Ensure all gaming operations are carried out to optimum standards of efficiency
  • Deliver outstanding levels of customer service consistently
  • Contribute proactively towards discussions on the business at management meetings
  • Support the implementation of all internal and external marketing and sales activity
  • Ensure gaming is conducted to the Rules of Casino Games and Company procedures and report any breaches
  • Ensure the venue has the optimum level of suitably experienced staff on shift
  • Develop and encourage good communications throughout the venue and with other properties
  • Pass all information from visits by officials of statutory bodies to the Venue Director and/or Casino Manager on duty
  • Prioritize good customer relations on the casino floor, including knowledge of players, their gaming methods, performance, and status
  • Supervise all team members within area of jurisdiction and ensure adherence to standards
  • Carry out the duties of Inspecting as required
  • Ensure all gaming equipment is functioning properly, maintain adequate floats, and maintain an hourly report sheet
  • Assist with the supervision of count procedures
  • Notify senior management immediately of any unresolved disputes or customer requests
  • Develop junior team members by providing support, feedback, and following company development procedures
  • Conduct investigations into employee absences, grievances, and disciplinary matters
  • Conduct disciplinaries and grievance hearings when required
  • Assist with identifying the potential of gaming team members for training, salaries, and promotion decisions
  • Identify underperforming team members and recommend remedial disciplinary action
  • Conduct appraisals as required
  • Actively promote and ensure company initiatives concerning employee engagement are followed
  • Role model on-the-spot coaching and feedback
  • Use appropriate reward and recognition interventions
  • Promote the licensing objectives as set out in Gambling Act 2005, including compliance with AML/CTF and Social Responsibility policies
  • Report to central compliance function on regulatory compliance matters
  • Adhere to continual reporting requirements to the centralised compliance organisation
  • Cooperate fully with regulatory authorities on requests for information and compliance or audit assessments
  • Ensure full compliance with company and legal procedures in all areas
  • Liaise with the security department to ensure compliance with security, monitoring, health and safety, and fire evacuation procedures

Requirements:

  • Must be aged 18 or above
  • Must have the right to work in the UK
  • Must be flexible in scheduling for nights, evenings, weekends, and shifts in a 24/7 trading week
What we offer:
  • 50% off food and beverages in all UK venues
  • Extensive Rewards platform: discounts on travel, retail, hospitality, health
  • Company Sick Pay
  • Company Pension
  • Life Assurance
  • Refer a friend incentive
  • Financial advice services
  • Employee health and wellbeing services
  • Virtual GP Services
  • Season Ticket Loans
  • Employee assistance program: confidential 24/7 helpline
  • Cycle to work scheme

Additional Information:

Job Posted:
March 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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