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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Assistant Casino Manager

United Kingdom, London Employment contract 56623.00 GBP / Year · Job Posted June 29, 2026
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Job Responsibility

  • All gaming operations are carried out to optimum standards of efficiency
  • Outstanding levels of customer service are delivered by the gaming team
  • Contribute towards discussions on business at management meetings
  • Support implementation of all internal and external marketing and sales activity
  • Gaming is conducted to rules and procedures
  • Ensure optimum level of suitably experienced staff on shift
  • Develop good communications throughout venue
  • Pass information from visits by statutory bodies
  • Maintain good customer relations on casino floor
  • Supervise all team members
  • Carry out duties of inspecting
  • Ensure gaming equipment functions properly
  • Maintain adequate floats and hourly report sheet
  • Assist with supervision of count procedures
  • Notify senior management of disputes
  • Develop junior team members
  • Conduct investigations into employee absences, grievances, disciplinary matters
  • Conduct disciplinaries and grievance hearings
  • Assist with identifying potential of gaming team members
  • Identify underperforming team members
  • Promote employee engagement initiatives
  • Use reward and recognition interventions
  • Promote licensing objectives
  • Report compliance matters
  • Adhere to continual reporting requirements
  • Cooperate with regulatory authorities
  • Ensure full compliance with procedures
  • Liaise with security department
  • Carry out checks of gaming equipment

Requirements

  • Support and assist the Venue Director and Casino Managers
  • Comply with Gambling Act, Company's Gaming Manual and Code of Conduct, Health and Safety legislation
  • Ensure all gaming operations are carried out to optimum standards
  • Deliver outstanding customer service
  • Contribute to management discussions
  • Support implementation of marketing and sales activity
  • Ensure gaming is conducted to rules and procedures
  • Maintain optimum staffing levels
  • Develop communications
  • Liaise with ancillary departments
  • Report visits by statutory bodies
  • Maintain customer relations
  • Supervise team members
  • Carry out duties of inspecting when required
  • Ensure gaming equipment functions properly
  • Maintain floats and hourly report sheet
  • Assist with count procedures
  • Notify senior management of disputes
  • Develop junior team members
  • Conduct investigations into absences, grievances, disciplinary matters
  • Conduct disciplinaries and grievance hearings
  • Identify potential of team members
  • Identify underperforming team members
  • Promote employee engagement initiatives
  • Role model coaching and feedback
  • Use reward and recognition interventions
  • Promote licensing objectives under Gambling Act 2005
  • Report compliance matters
  • Adhere to reporting requirements
  • Cooperate with regulatory authorities
  • Ensure compliance with company and legal procedures
  • Liaise with security department
  • Carry out checks of gaming equipment
  • Work nights, evenings, weekends, and shifts

What we offer

  • Discounts and perks across travel, retail, hospitality and wellbeing
  • Company pension scheme and life insurance cover
  • Discount on Food and non-alcoholic beverages across all venues
  • Season ticket loan and cycle to work scheme
  • Refer a friend bonus reward
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