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The Assistant Care Service Coordinator plays a pivotal role in supporting the Care Management team to ensure the efficient and client-centered delivery of home care services. This role requires proactive coordination, meticulous documentation, effective communication with clients and staff, and close collaboration with the Care Service Coordinator and other departments. The Assistant Care Service Coordinator will ensure timely intake, assessment scheduling, care plan support, and resolution of client and staff concerns, while maintaining compliance with organizational protocols and service standards.
Job Responsibility:
Initial Intake and Service Inquiry Coordination
Staffing Requirements Monitoring
Client Care Plan Coordination
Client Feedback and Complaint Resolution
Daily Operations and Scheduling Supervision
Communication and Documentation Compliance
Monitoring and Documentation of Client Home Files
Client and Staff Relationship Management
Transportation and Independent Contractor Coordination
Protocol Development and Policy Collaboration
Requirements:
Licensed Practical Nurse, Diploma or Bachelor’s degree in Healthcare, Social Work, or related field preferred
At least 1–2 years of administrative, scheduling, or care coordination experience in a healthcare, home care, or social service setting
Proficiency in office software, scheduling platforms (e.g., ConnectTeam), and data entry tools
Excellent written and verbal communication skills
Strong interpersonal and conflict-resolution skills
High attention to detail
able to manage multiple priorities in a fast-paced environment
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