Assistant Card Authorization & Portfolio Service Team Manager, HSBC

Assistant Card Authorization & Portfolio Service Team Manager

HSBC

Location:
Hong Kong, Mongkok

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

Job Responsibility:

Lead and supervise a team of Assistant Card Authorization & Portfolio Services Managers to evaluate applications for credit limit adjustment, card loan, and spending instalment according to HASE’s unsecured lending policies while applying personal judgment and discretion in the approval processes
Negotiate with Cardholders or Relationship Managers who act on behalf of the affluent Cardholders to offer the optimum level of limit that both serve the needs of the customers and avoid granting excessive credit
Monitor and review the recommendations made by the Assistant Card Authorization & Portfolio Services Managers, fine tune credit review criteria and liaise with CSM on credit policy settings with respect to line increase and portfolio management
Monitor the performance of GSC China to ensure the card loan applications can be processed according to the Performance Level Agreement
Manage resources over portfolio management functions with respect to ongoing card loan promotion programs
Access accounts strategically according to customers’ backgrounds to protect credit portfolio quality
Review the credit card accounts that opened on special conditions before card renewal

Requirements:

Diploma in a related discipline OR other relevant qualifications
Proven experience in credit approval, with exposure to credit card services an advantage
Good communication, interpersonal and analytical skills, with ability to work under pressure
Proficiency in both English and Chinese, with fluency in Putonghua an advantage

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages

Additional Information:

Job Posted:
June 04, 2025

Expiration:
August 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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