Assistant Card and Loans Team Manager, HSBC

HSBC

Location:
Hong Kong, Kowloon Bay

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

Job Responsibility:

Lead a team to achieve sales target by performing telemarketing activities in promoting unsecured loan products (card, personal loan, etc.) and deliver excellent services to customers
Handle customer’s complaints in an efficient and professional manner
Collaborate with various internal departments to ensure smooth launch of promotional campaigns, application process, migration and system enhancement projects
Provide coaching to subordinates to enhance their sales techniques, product knowledge and service quality
Keep abreast of the changes in the latest regulatory requirements, internal guidelines and policies

Requirements:

Bachelor Degree in a related discipline or other relevant qualifications
Proven experience and with knowledge of banking products and call centre business
Willing to work shift hours
Strong sales and customer service orientation, with ability to work under pressure
Proficiency in both English and Chinese, with good knowledge of application software

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages

Additional Information:

Job Posted:
August 11, 2025

Expiration:
October 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Card and Loans Team Manager

HSBC

Location:Hong Kong, Kowloon Bay

Category:Call Center

Contract Type:Not provided