Assistant Call Centre Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Malaysia, Kuala Lumpur

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assistant Call Centre Manager position at Four Points by Sheraton Kuala Lumpur City Centre, responsible for guest check-ins, account management, payment processing, and team supervision in a hospitality environment that blends timeless classics with modern details where business meets pleasure.

Job Responsibility:

Process all guest check-ins
Verify guest identity and form of payment
Set up accurate accounts for each guest
Enter Marriott Rewards information
Ensure rates match market codes
Secure payment prior to issuing room key
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank
Obtain manual authorizations
Notify Loss Prevention/Security of guest reports of theft
Assist management in training, evaluating, counseling, motivating and coaching employees
Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy
Develop/maintain positive working relationships
Follow company policies and procedures
Report accidents, injuries, and unsafe work conditions
Complete safety training and certifications
Ensure personal appearance is clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge guests
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak using clear and professional language
Prepare and review written documents
Answer telephones using appropriate etiquette
Ensure adherence to quality standards
Enter and locate information using computers/POS systems
Stand, sit, or walk for extended periods
Move, lift, carry, push, pull objects up to 10 pounds

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Supportive community environment
Global team membership
Career development opportunities

Additional Information:

Job Posted:
October 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Call Centre Manager