CrawlJobs Logo

Assistant Call Center Manager

https://www.marriott.com Logo

Marriott Bonvoy

Location Icon

Location:
Qatar , Doha

Category Icon
Category:
Call Center

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

At The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.

Job Responsibility:

  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Respond to any challenges found for accommodating rooming requests
  • Set-up proper billing accounts according to Accounting policies
  • Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
  • Assist management in training, scheduling, counseling, and motivating and coaching employees
  • serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Comply with quality assurance expectations and standards
  • Read and visually verify information in a variety of formats
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
What we offer:
  • Accommodation
  • Flight tickets
  • Transportation
  • Meals
  • Exclusive training and leadership development programs
  • Recognition and rewards for exceptional service
  • Preferential Members Rates at Marriott Hotels Globally
  • Dining & Wellness discounts for your family and you
  • Medical Insurance Coverage
  • An HR team dedicated to your success and wellbeing

Additional Information:

Job Posted:
February 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Marriott Bonvoy - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Assistant Call Center Manager

Call Center Manager

We are seeking an experienced Call Center Supervisor to oversee a team of 5-10 r...
Location
Location
United States , Belmont
Salary
Salary:
60000.00 USD / Year
bhsg.com Logo
Beacon Hill
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • ServiceTitan experience required
  • Background in home services trades (HVAC, plumbing, electrical, pest control, lawn care, or similar)
  • Strong understanding of call center operations and dispatching practices
  • CRM experience (Salesforce, HubSpot)
  • High school diploma or GED
  • Excellent organizational skills, critical thinking, and ability to provide constructive feedback
  • Strong leadership and communication skills
  • ability to handle urgent situations calmly
  • Availability during call center hours (M-F, 8:00 AM-6:00 PM) and flexibility for early emergencies
Job Responsibility
Job Responsibility
  • Supervise and guide a team of CSRs and dispatchers
  • oversee daily workflow and performance
  • Dispatch 15-16 technicians daily for routine maintenance and service calls
  • Handle escalated customer issues and ensure high-level customer service standards
  • Train new hires in customer service and dispatch procedures
  • lead team meetings and quality control initiatives
  • Manage CRM systems and call center platforms, including ServiceTitan, Salesforce, and HubSpot
  • Monitor call types, customer interactions, and ensure proper flow of operations
  • Participate in leadership meetings and assist with interviewing and hiring decisions
  • Provide backup support for inbound/outbound calls and dispatching during peak times
  • Fulltime
Read More
Arrow Right

Contact Center Assistant Manager

We are offering a contract to permanent employment opportunity for a Contact Cen...
Location
Location
United States , Newark
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a contact center environment with a strong focus on customer service
  • Demonstrated ability in creating and maintaining comprehensive documentation
  • Proficiency in reporting, including metric reporting and variance analysis
  • Experience in designing and executing training programs
  • Familiarity with contact center operations and planning processes
  • Understanding of policy development, including creating and implementing policies and procedures
  • Knowledge of quality assurance practices in a contact center setting
  • Experience in Human Resources (HR) administration, specifically within a contact center
  • Familiarity with time management software, such as 'About Time'
  • Knowledge of medical coverage policies within a contact center setting
Job Responsibility
Job Responsibility
  • Oversee the daily operations of non-patient scheduling teams and ensure that systems and staff meet call center standards
  • Train, select, and permanent staff while maintaining patient and employee confidentiality
  • Monitor the quality of staff interactions and ensure excellent customer service, holding staff accountable for engaging customers courteously and helpfully
  • Leverage new technologies and optimize operations to meet business needs and ensure a high level of service
  • Plan, organize, direct, manage, and evaluate the work of staff and functions in the Contact Center
  • Maintain cooperative and productive working relationships with medical, nursing, detail oriented, and clinic staff, regulatory agencies, customers, and others
  • Plan, develop, implement, and revise policies, procedures, and standards in the Contact Center
  • Conduct effective budget planning, including cost and volume projections, control cost, manage revenue, and provide insightful variance analysis and effective corrective action as needed
  • Coordinate and integrate services within the practice area and with other practice areas and departments
  • Monitor and evaluate the efficiency and effectiveness of service delivery methods and standards in the Contact Center and implement initiatives to improve and enhance performance and services
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Call Center Supervisor

Customer Service Associate is responsible for providing assistance to customers ...
Location
Location
United States , Philadelphia
Salary
Salary:
Not provided
prwt.com Logo
PRWT Services, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communications skills with the ability to speak clearly and accurately respond to citizens
  • Ability of effectively communicate in a courteous and professional manner
  • Ability to learn and apply knowledge accordingly
  • Must be reliable, on time and in attendance on a daily basis
  • High School diploma or general education degree (GED)
  • Possess at least three (3) years prior experience in the performance of call center functions
  • Possess at least two years previous supervisory/management experience
  • or equivalent combination of education and experience
  • Ability to read, write, and understand English and/or Spanish
  • Ability to add, subtracts, multiply and divide
Job Responsibility
Job Responsibility
  • Enforce company and department policies and procedures
  • Maintain verbal, written email to manager regarding department
  • Prepares work schedule to expedite workflow
  • Maintain staff personnel file which include time and attendance records
  • Completes daily and weekly payroll
  • Monitor all lunch and break records
  • Responsible for coaching, counseling, and /or corrective actions of staff
  • Responsible for staff motivation
  • Responsible for staff development and training
  • Complete telephone and correspondence monitoring to assure accuracy and quality
  • Fulltime
Read More
Arrow Right

Call Center Agent – Clinical Research

A confidential clinical research organization is urgently hiring a Call Center A...
Location
Location
United States , Baltimore
Salary
Salary:
22.00 - 26.00 USD / Hour
revelstaffing.com Logo
Revel Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or GED required
  • Bachelor’s degree preferred
  • Minimum 2 years of call center, customer service, or clinical research–related work experience
  • MediClear Certification (or equivalent healthcare compliance credential) required
  • Strong written and verbal communication skills, with the ability to manage a fast-paced call queue
  • Proficiency with computer systems, call distribution tools (such as Cisco Enterprise Contact Center), and data entry software
  • Demonstrated ability to stay organized and maintain accuracy in a high-volume, metric-driven environment
Job Responsibility
Job Responsibility
  • Volunteer Recruitment & Coordination: Handle high-volume inbound and outbound calls and emails to recruit participants for clinical research studies
  • Follow study-specific telephone scripts to pre-screen potential volunteers and explain eligibility requirements
  • Schedule screening appointments and accurately enter participant data into the volunteer database (ClinBase™ or equivalent)
  • Track and report recruitment progress, escalating efforts as needed to meet enrollment goals
  • Compliance & Documentation: Review clinical trial protocols and assist in creating recruitment documents (scripts, study fact sheets, call strategies)
  • Maintain strict confidentiality of participant information in alignment with HIPAA, and Good Clinical Practices (GCP)
  • Accurately log all communications and update participant records in real time
  • Team Collaboration: Participate in daily team meetings to provide updates on recruitment status
  • Communicate openly with screening teams and management to coordinate appointment times and recruitment strategies
  • Assist in performance reviews and contribute to a positive, results-oriented team environment
  • Fulltime
Read More
Arrow Right

Clerk-call center

As one of the nation’s premier minority-owned companies, we are a high performan...
Location
Location
United States , Ocoee
Salary
Salary:
Not provided
prwt.com Logo
PRWT Services, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs
  • Provides functional guidance, training and assistance to lower level staff as mentor
  • Provides assistance, training and troubleshooting support to lower level staff as mentor
  • Schedules work to ensure accurate phone coverage
  • monitors priority of calls and shifts escalated calls to assure resolution to problems
  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
  • Fulltime
Read More
Arrow Right

Call Center Representative

Are you the kind of person who can calm someone down just by how you talk to the...
Location
Location
United States , San Antonio
Salary
Salary:
20.00 - 30.00 USD / Hour
revelstaffing.com Logo
Revel Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or GED
  • MediClear credential or equivalent HIPAA compliance certification
  • Demonstrated success in a high-volume customer service or call center environment
  • Strong verbal and written communication skills with a professional phone presence
  • Ability to stay calm, organized, and solutions-focused under pressure
  • Basic math skills and comfort working with numbers (copays, balances, etc.)
  • Proficiency with Microsoft Office and general computer literacy is a plus
Job Responsibility
Job Responsibility
  • Greet and guide new or hesitant patients toward scheduling their first appointment with warmth and professionalism
  • Follow up with inbound and outbound leads to convert inquiries into scheduled visits
  • Schedule, adjust, or cancel appointments accurately in accordance with clinic guidelines
  • Act as a liaison between patients and their provider, ensuring messages and requests are communicated clearly
  • Partner with internal healthcare teams to support seamless, coordinated patient care
  • Provide clear information regarding services, procedures, and office policies
  • Address patient questions, concerns, and complaints in a calm, professional, and solution-oriented manner
  • Follow established protocols and scripts for managing patient inquiries and triage
  • Offer solutions and escalate issues to supervisors or clinical staff when appropriate
  • Verify patient information, including insurance details and eligibility
  • Fulltime
Read More
Arrow Right

Call Center Representative

A fast-growing healthcare organization is seeking a Call Center Representative t...
Location
Location
United States , Atlanta
Salary
Salary:
20.00 - 30.00 / Hour
revelstaffing.com Logo
Revel Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • MediClear credential or equivalent HIPAA compliance certification
  • High School Diploma or GED
  • Proven success in a high-volume customer service environment
  • Strong verbal and written communication skills
  • Ability to stay calm, organized, and solutions-focused
  • Basic math skills
Job Responsibility
Job Responsibility
  • Guide new or hesitant patients toward scheduling their first appointment with professionalism
  • Follow up with leads to convert inquiries into scheduled visits
  • Schedule, adjust, or cancel appointments accurately
  • Serve as a liaison between patients and their provider
  • Communicate with internal healthcare teams to ensure seamless patient care
  • Provide information regarding services, procedures, and policies
  • Address patient questions, concerns, and complaints professionally
  • Follow established protocols for managing patient inquiries
  • Offer solutions and escalate issues when appropriate
  • Verify patient information, insurance details, and eligibility
  • Fulltime
Read More
Arrow Right

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...
Location
Location
United States , Liberty
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate or GED
  • 2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
  • Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
  • Excellent typing, grammar and spelling skills
  • Ability to coordinate activities or tasks of people and groups
  • Strong computer skills
  • Excellent customer service skills
Job Responsibility
Job Responsibility
  • Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
  • Responsible for providing care/service safely and efficiently for the care of each patient with the demonstrated ability to complete multiple tasks in a fast paced, high energy environment
  • Locates appropriate physicians/services for callers and facilitates the connection of the two
  • Operates overhead paging system and pages physicians as needed
  • Serves as the answering service for hospital departments and physician practices
  • Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
  • Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly
  • Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
  • Provides rapid and professional response to all internal and external callers
  • Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy