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Assistant Call Center Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Qatar , Doha

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.

Job Responsibility:

  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Respond to any challenges found for accommodating rooming requests
  • Set-up proper billing accounts according to Accounting policies
  • Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
  • Assist management in training, scheduling, counseling, and motivating and coaching employees
  • serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Comply with quality assurance expectations and standards
  • Read and visually verify information in a variety of formats
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
What we offer:
  • Accommodation
  • Flight tickets
  • Transportation
  • Meals
  • Exclusive training and leadership development programs
  • Recognition and rewards for exceptional service
  • Preferential Members Rates at Marriott Hotels Globally
  • Dining & Wellness discounts for your family and you
  • Medical Insurance Coverage
  • An HR team dedicated to your success and wellbeing

Additional Information:

Job Posted:
February 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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