Assistant Butler Job at Marriott Bonvoy (The St. Regis Red Sea Resort)

Assistant Executive Butler

As the original house of luxury, St. Regis continues to redefine modern luxury t...

Location

Macao , Macao

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required
Deep passion for service
Uncompromising standards
Leadership excellence
Ability to anticipate needs

Job Responsibility

Manages day-to-day butler services operations
Manages VIP guests and builds rapport
Manages VIP guests' schedules
Maintains high level of privacy and confidentiality
Supervises Butler Service Desk
Conducts daily stand-ups
Obtains list of check-ins and VIP guests
Encourages trust and cooperation among departments
Serves as role model and provides training
Supports and trains other departments

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy

Fulltime

Junior Butler

The Junior Butler is responsible for providing exceptional service to guests and...

Location

China , Taipa, Macao

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of a High School or equivalent education
Reading, writing and oral proficiency in the English language and Cantonese/Mandarin
Fluency in a language other than English strongly preferred
Pleasant and caring attitude toward the guest
Able to work flexible hours

Job Responsibility

Actively participate in the greeting, welcoming and farewell of guests in a sincere and professional manner
Interact with guest in a discreet and professional manner to ascertain preferences, likes, dislikes and overall service experience
Actively collect all guest comments and report them to Assistant Chief Butler for further actions to be taken
Collect and update guest history files according to guest likes, dislikes and preferences in a confidential manner
share them with Assistant Chief Butler for further processing or action
Perform the arrival and departure process of guest in an efficient and professional manner
report challenge to Assistant Chief Butler
Perform all guest services at the highest level of guest satisfaction
Follow up and handle guest complaints in an efficient and professional manner
report them to Assistant Butler for further advice to resolve

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Assistant Chief Butler

Assist staff with expediting problem payments (e.g., problems processing credit ...

Location

China , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Set up accurate accounts for each guest upon check-in
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
Block rooms in the computer and identify designated requirements and requests
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Coordinate with Housekeeping to track readiness of rooms for check-in
Review shift logs/daily memo books and document pertinent information in logbooks

Fulltime

Assistant Executive Butler

As the original house of luxury, St. Regis continues to redefine modern luxury t...

Location

Macao

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required

Job Responsibility

Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis
Manages VIP guests
Manages VIP guests’ schedules as appropriate
Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept
Supervises Butler Service Desk
Conducts daily stand-ups and communicates clear and consistent messages
Obtains list of check-ins and VIP guests both to prepare work assignments
Keeps the Butler team focused on the critical components of operations
Encourages and builds mutual trust, respect, and cooperation among departments
Serves as a role model to demonstrate appropriate behaviors

Fulltime

Assistant Executive Butler

As the original house of luxury, St. Regis continues to redefine modern luxury t...

Location

Macao

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required

Job Responsibility

Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis
Manages VIP guests
Manages VIP guests’ schedules as appropriate to support potential needs
Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible
Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey
Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results
Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team
Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members
Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship

Fulltime

Assistant Head Butler

Responsible for the daily shift operations of Housekeeping, Recreation/Health Cl...

Location

Indonesia , Labuan Bajo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the housekeeping or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry
Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained
Completes inspections and holds people accountable for corrective action
Verifies guest room status is communicated to the Front Desk in a timely and efficient manner
Inspects guestrooms on a daily basis
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to verify adequate supplies
Supports and supervises an effective inspection program for all guestrooms and public space
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
Verifies all employees have proper supplies, equipment and uniforms

Fulltime

Assistant Head Butler

Responsible for the daily shift operations of Housekeeping, Recreation/Health Cl...

Location

Indonesia , Labuan Bajo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the housekeeping or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry
Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained
Completes inspections and holds people accountable for corrective action
Verifies guest room status is communicated to the Front Desk in a timely and efficient manner
Inspects guestrooms on a daily basis
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to verify adequate supplies
Supports and supervises an effective inspection program for all guestrooms and public space
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
Verifies all employees have proper supplies, equipment and uniforms

Fulltime

Butler

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Maldives

Salary:

7200.00 - 7300.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Giving guests a smooth check-in and check-out
Building a memorable and unique experience
Delivering a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing highlights of the local area
Creating a safe workplace
Following company policies and procedures
Maintaining confidentiality

Fulltime

Assistant Butler

Marriott Bonvoy

Location:
Saudi Arabia , The St. Regis Red Sea Resort

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 12, 2026

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