Assistant Butler Job at Marriott Bonvoy (The St. Regis Red Sea Resort)

Assistant Chief Butler

Supports all property operations, ensuring that the highest levels of hospitalit...

Location

Indonesia , Labuan Bajo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supports all property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees

Fulltime

Assistant Chief Butler

The Assistant Chief Butler supports the Chief Butler in managing the butler team...

Location

China , Taipa

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Reading, writing and oral proficiency in Cantonese, Mandarin and English
Bachelor's degree in Hospitality Management, Business Administration, or a related field
Previous experience in a butler or a related management role in the hospitality industry, preferably in a luxury or high-end environment
Strong leadership, management and problem-solving skills
Exceptional communication and interpersonal abilities
Attention to detail and a commitment to high service standards

Job Responsibility

Ensure personalized service for all guests, addressing their needs and preferences
Oversee the daily operations of the butler service, ensuring efficiency and quality
Train and mentor new and existing staff on service standards and procedures
Maintain inventory of supplies and ensure proper care of equipment
Handle guest inquiries and resolve issues promptly and professionally
Collaborate with other departments to enhance guest experiences
Conduct regular team meetings to discuss service improvements and updates
Closely communication and share staff challenges on operations with Front Office Manager or Chief Butler on a daily basis

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Assistant Head Butler, Pre-Opening - The St. Regis London

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Proven experience in a similar role, ideally within a 5‑star hotel or luxury environment
Strong decision‑making and problem‑solving skills, with a calm and confident presence
Experience engaging with VIP and high‑profile guests, demonstrating discretion and emotional intelligence
A passion for personalised, anticipatory service and consistently flawless execution
Excellent interpersonal and communication skills
Ability to lead, mentor, and inspire a dedicated butler team
Professional presentation with exceptional attention to detail
Confidence in anticipating guest needs and responding with discretion and precision

Job Responsibility

Support the Head Butler with the smooth day‑to‑day operation of Butler Services, ensuring consistently exceptional and discreet service
Oversee pre‑arrival preparation, guest communication, VIP coordination, and daily Butler Service Desk operations
Assist with daily briefings, sharing priorities, service updates, and guest requirements with the team
Prepare check‑in, arrival, and VIP lists, supporting effective allocation of team resources
Deliver warm, intuitive, and highly personalised service, building strong rapport with VIP and repeat guests
Handle guest concerns with professionalism and composure, ensuring timely and thoughtful resolution
Reinforce brand standards, signature Butler rituals, and service recovery processes at all times
Support the Head Butler with staff scheduling, training, coaching, and performance monitoring
Promote collaboration across Front Office, Housekeeping, and other operational departments
Uphold the highest standards of guest privacy, confidentiality, safety, and luxury brand compliance

What we offer

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes

Fulltime

Assistant Chief Butler

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience

Job Responsibility

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications. Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Fulltime

Assistant Head Butler

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s pres...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Proven experience in a similar role, ideally within a 5‑star hotel or luxury environment
Strong decision‑making and problem‑solving skills, with a calm and confident presence
Experience engaging with VIP and high‑profile guests, demonstrating discretion and emotional intelligence
A passion for personalised, anticipatory service and consistently flawless execution
Excellent interpersonal and communication skills
Ability to lead, mentor, and inspire a dedicated butler team
Professional presentation with exceptional attention to detail
Confidence in anticipating guest needs and responding with discretion and precision

Job Responsibility

Support the Head Butler with the smooth day‑to‑day operation of Butler Services, ensuring consistently exceptional and discreet service
Oversee pre‑arrival preparation, guest communication, VIP coordination, and daily Butler Service Desk operations
Assist with daily briefings, sharing priorities, service updates, and guest requirements with the team
Prepare check‑in, arrival, and VIP lists, supporting effective allocation of team resources
Deliver warm, intuitive, and highly personalised service, building strong rapport with VIP and repeat guests
Handle guest concerns with professionalism and composure, ensuring timely and thoughtful resolution
Reinforce brand standards, signature Butler rituals, and service recovery processes at all times
Support the Head Butler with staff scheduling, training, coaching, and performance monitoring
Promote collaboration across Front Office, Housekeeping, and other operational departments
Uphold the highest standards of guest privacy, confidentiality, safety, and luxury brand compliance

What we offer

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes

Fulltime

Assistant Chief Butler

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

China , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Assistant Head Butler

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s pres...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Proven experience in a similar role, ideally within a 5‑star hotel or luxury environment
Strong decision‑making and problem‑solving skills, with a calm and confident presence
Experience engaging with VIP and high‑profile guests, demonstrating discretion and emotional intelligence
A passion for personalised, anticipatory service and consistently flawless execution
Excellent interpersonal and communication skills
Ability to lead, mentor, and inspire a dedicated butler team
Professional presentation with exceptional attention to detail
Confidence in anticipating guest needs and responding with discretion and precision

Job Responsibility

Support the Head Butler with the smooth day‑to‑day operation of Butler Services, ensuring consistently exceptional and discreet service
Oversee pre‑arrival preparation, guest communication, VIP coordination, and daily Butler Service Desk operations
Assist with daily briefings, sharing priorities, service updates, and guest requirements with the team
Prepare check‑in, arrival, and VIP lists, supporting effective allocation of team resources
Deliver warm, intuitive, and highly personalised service, building strong rapport with VIP and repeat guests
Handle guest concerns with professionalism and composure, ensuring timely and thoughtful resolution
Reinforce brand standards, signature Butler rituals, and service recovery processes at all times
Support the Head Butler with staff scheduling, training, coaching, and performance monitoring
Promote collaboration across Front Office, Housekeeping, and other operational departments
Uphold the highest standards of guest privacy, confidentiality, safety, and luxury brand compliance

What we offer

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes

Fulltime

Assistant Chief Butler

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is...

Location

China , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

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Assistant Butler

Job Description

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