Assistant Branch Manager Job at Commerce Bank (Webster Groves)

Job Description

The Assistant Branch Manager l is the right-hand person who helps the Branch Manager run a branch. You’ll supervise daily operations of the branch to keep customer service running smoothly while promoting security and profitability. This is a very important job that is key to the branch’s success. You’ll help the Branch Manager monitor sales results of individuals as well as the branch as a whole. You’ll be hands on and step in to provide coaching and assistance whenever it’s needed. You’ll be a coach, leader, mentor and an indispensable ally all rolled into one. You’ll help lead your team to build and maintain strong relationships with customers by making sure they have a great experience every time they visit the branch and by providing friendly, helpful solutions to their financial challenges.

Job Responsibility

Manage day-to-day branch activities including operations, administration and providing directions to branch staff
Assist team members with day-to-day customer service, compliance with established policies and procedures relative to bank operations, security, human resource management and more
Observe and coach sales staff to improve quality and experience of customer interactions
Monitor results, develop and implement efforts to assure that expectations and goals are met
Meet sales goals and assigned business development responsibilities
Lead, mentor and motivate team members to implement the department strategy and manage department workflow
Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
Communicate decisions, priorities and relevant information to team members effectively
Support budget management, planning and expenditure

Requirements

High School diploma required
Associate Degree preferred, or an equivalent combination of education and experience required
3+ years leadership/supervisory experience required
1+ year experience in financial services industry and working knowledge of retail products and services and bank operations required
Strong knowledge of retail banking, including knowledge of best practices
Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
Ability to drive results and balance management of organizational risk and meeting goals of the business
Strong leadership skills with ability to motivate team members and foster a positive team environment
Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company
Ability to remain adaptable and resilient to all situations with an optimistic outlook
Intermediate level proficiency with Microsoft Word, Excel and Outlook

What we offer

employer sponsored health, dental, and vision insurance
401(k)
life insurance
paid vacation
paid personal time
career development
education assistance
voluntary supplemental benefits
performance-based incentive plan(s)

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Assistant Branch Manager

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