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Join our team at Grant & Stone Plumbing, a respected independent builder’s merchant serving the Southeast since 1987. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Assistant Branch Manager at High Wycombe Branch. Day to day supervision of branch team members and improving the branch customer experience and sales performance. Working alongside the Branch Manager to help maximise the sales and profitability of the branch as well as the efficient management of daily operations.
Job Responsibility:
Assisting customers on the trade counter and telephone as well as helping when needed to load
Working with the Branch Manager on all aspects of branch development and customer service
Stock replenishment from ordering materials to ensuring adequate stock levels
Any other appropriate duties given by the Branch Manager
Supervision of a team of colleagues
Supporting the Branch Manager in the execution of the Sales plan for the branch
Ensuring the safe and efficient management of daily operations
Ensuring all branch activity is centered around the customer and ensuring they have the best possible experience
Provide cover for the Branch Manager when required
Requirements:
Experience in a similar role
A customer-focused approach
Strong administration and organisational skills
Develop and maintain excellent relationships
Strong sales and negotiation skills
Confident communicator at all levels
Ability to build and maintain relationships
Approachable
What we offer:
Competitive salary
Pension scheme and paid holidays
Supportive team and positive work environment
Career development and training
Staff discount on building materials
Employee assistance program
Perks Membership (Discounts available in a variety of retailers)