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Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.
Job Responsibility:
To build awareness of SHE (Safety, Health & Environment)
To prepare detailed annual Operating plan segment-wise for tapping new market opportunities
To achieve revenue target of the base/branch with consistent performance through the months
To ensure profitable business performance and expansion of Rentokil PCI’s services in selected segments
To Ensure corporate credit policy is implemented within stipulated timelines
To convert the built-up data base into business and look for expansion and development of new business
Effective execution of systems and processes as per the guidelines to optimize the base/branch operations. This includes Operations, Finance and inventory systems, and speed apps
To analyze competitor ’s activity and plan strategies to meet the challenges and report timely to the Reporting authorities
To ensure on-time Service delivery every time with precision and at Pace
To identify service GAPs and ensure non- recurrence of the same by implementing continuous monitoring, audit and improvement plans
Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU
Effective management in optimizing sales and service colleague to increase productivity
To monitor and control on cost such as manpower, chemical/material consumption and investment and use of equipment’s
To manage general administration of the base/branch as per the policies and guidelines
To work closely with other functions and conduct regular base/branch meetings to review the performance of all team members
Build capability of base/branch teams and manage sales & service colleague retention
To ensure and comply all statutory requirements are met on time
To ensure effective budgeting to yield a good ROI at the base/branch
Requirements:
Bachelor’s Degree (or its equivalent) in a related area and at least 5 years Sales & Operations experience
Should be an excellent individual performer with prior experience of team handling
Should have experience in Sales, Operations & Customer Service