Assistant Branch Manager

• Support the Branch Manager with the day-to-day running of the branch
• Lead, motivate, and develop the branch team to deliver excellent customer service and achieve business objectives
• Deliver exceptional customer service both face-to-face, over the telephone, and via email
• Provide product advice, quotations, and sales support to customers
• Build and maintain strong relationships with new and existing trade customers
• Assist with business development and the opening of new trade accounts
• Ensure customer orders are processed accurately and efficiently
• Oversee warehouse operations, ensuring orders are picked, packed, and dispatched correctly
• Monitor stock levels, carry out stock checks, and maintain accurate inventory records
• Assist with goods in, deliveries, and general warehouse duties when required
• Support the implementation of company procedures, health and safety standards, and operational best practices
• Deputise for the Branch Manager during periods of absence

• Previous experience within a builders' merchant, trade counter, UPVC, fenestration, construction supplies, or retail environment
• Previous supervisory, team leader, or management experience
• Excellent customer service and communication skills
• Strong organisational skills with great attention to detail
• A proactive, hands-on approach and the ability to motivate others
• Good commercial awareness and a focus on achieving results
• The ability to prioritise workloads and perform well under pressure
• A reliable, flexible, and professional attitude
• A full UK driving licence would be advantageous

A full UK driving licence