Assistant Branch Manager / Branch Manager

• To assist branch manager for consistent business development, customer acquisition and retention and for achieving business & revenue targets while ensuring quality service to customers, operational adherence, asset quality of portfolio
• Achieve branch targets for all products and ensure profitability of the unit
• Ensure quality of business and operational efficiency through process adherence
• Maintain regular & continuous relationship with existing and potential customers
• constant study of the market and identify market trends to aid innovation and/or to meet the need(s) of customers by up-sell/cross-sell of products
• Initiate, implement/coordinate and participate in marketing for achieving the above
• Achieve customer delight through efficient customer service
• Retain existing customers and acquire new continuously
• Collaborate with various departments to ensure smooth functioning of the branch
• Ensure operational adherence as per manual of instruction and laid down policies and practices
• Mitigation and prevention of risk (material & people) by early and timely detection of fraud(s) and up-hold the vision and values of the organization and goodwill of customers
• To ensure organization revenue flow and protect customers long term interest by regular follow, minimal in melting loss and judgmental skill in appraisal of gold
• Suggest and implement cost effective marketing activity specific to the region and increase the customer walk-in and conversion of transaction
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical assets
• Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of law.

Graduate with basic computer knowledge and MS Office skills.