Assistant Box Office Manager

• Supervise the daily operations of the box office for Huntington Center and as needed for the Glass City Center
• Prepare and consolidate sales receipts from ticket sales for each day as well as provide the accounting dept. with the reconciled daily sales Spreadsheet
• Assist in recruiting, hiring, training and supervising all part-time box office personnel on the ticketing system and other aspects of ticket operations
• Process ticket requests including internal orders as well as ticketing requests from show promotors
• Assists in additional show duties as needed, including but not limited to placing holds, releasing holds, building shows as directed
• Understand how to prepare the box office statement for settlement in the absence of the Box Office Manager
• Demonstrates excellent customer service skills, responds promptly to requests for assistance and service, and handles most box office questions without assistance
• On event days be a liaison to the ushers & ticket takers and help ensure accurate ticket scanning as well as other front of house tasks
• Maintain an open and positive relationship with the Marketing & Operations Departments. Relay sales and attendance information and ensure each event has an accurate sales pattern
• Work extended and/or irregular hours, including nights, weekends & holidays

• Bachelor's Degree preferred
• Minimum of 1 year of office work or other relevant customer service work experience
• Accounting, customer service, and supervisory experience is essential
• Experience working with Ticketmaster and supervising Ticketmaster sales is a plus
• Successful completion of a background and credit check

Experience working with Ticketmaster and supervising Ticketmaster sales