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Assistant Boutique Manager

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L'OCCITANE EN PROVENCE

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Location:
United Kingdom , Cardiff

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Category:
Sales

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Contract Type:
Not provided

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Salary:

29500.00 - 32500.00 GBP / Year
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Job offer has expired

Job Description:

As an ambassador for L’Occitane, this role is to assist the Store Manager to effectively manage the store and team to consistently achieve the store operational and financial objectives.

Job Responsibility:

  • To support the Boutique Manager in all day to day operational and personnel responsibilities
  • Offer & provide demonstrations (including hand massage) to all customers
  • Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
  • In conjunction with the Boutique manager, manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines
  • Support the Boutique with security and general Health & Safety management & monitoring
  • To drive KPI’S and drive results in order to reach and exceed targets
  • Understanding of different market types and customers
  • To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales
  • To embrace virtual social selling & looking for opportunity to drive the business forward digitally
  • To lead by example and to support and mentor all new store employees during their induction & probationary period
  • To demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform) personally and with the team
  • To coach & develop all team members wherever necessary and encourage self-development
  • Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI’s
  • Coordination of the store schedule and management of team time keeping, absence reporting and payroll
  • Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
  • Seek opportunities to support Brand through project work
  • Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
  • To maintain good working relationships with Centre management/ BID teams
  • Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane
  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way
  • Support in-Boutique and external customer events
  • Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner

Requirements:

  • A love of retail, demonstrated by 3 year’s plus of retail management experience
  • Excellent customer service skills
  • Strong leadership qualities
  • Confident and effective communication and listening skills
  • Able to demonstrate pro-active selling ability
  • Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
  • Able to work effectively in a team
  • Reliable, honest and flexible
  • Positive and friendly attitude as well as consistent ability to operate at your best
What we offer:
  • Discretionary Company Bonus scheme
  • Contribution Pension Scheme
  • Holiday Allowance – above statutory
  • Flexible Bank Holidays
  • Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
  • Hybrid working for Office based staff– 3 days in the office
  • Work from Anywhere Policy – up to 4 weeks a year
  • Volunteering 1 Day
  • Half day leave for Birthday
  • One day’s holiday for NewlyWeds
  • Discount Scheme
  • Product allocation
  • Company benefits platform
  • Cycle to work scheme through Reward Gateway
  • Travel Loan through Reward Gateway
  • Subsidised health & wellbeing plan
  • Long service awards

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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