Assistant Boutique Manager

• Substitute/Replace Boutique Manager while his/her absence
• To maintain a respectable appearance while on duty according to Company’s regulation
• To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy, respectability and professionalism
• To ensure all staff maintain and present themselves in accordance to standards of the Company
• To provide guidance and assistance to junior staff in all processes
• Participate actively to develop new sales opportunities and client relationship development in line with individual and team objective
• Provide optimal customer experience in the boutique for new sales, customer service (repairs), and all visitors, ensuring first class customer service
• In depth product knowledge and prices, first point of contact for guidance of knowledge to rest of the team
• Oversee the set up and organization of boutique’s front and back office – maintenance of furniture, neatness, window display set up/communication, sales and marketing tools
• Coordinate internal and external events – individually and with the team. Proactively identify clients to be invited, follow up of invitations to ensure participation to events
• To be proficient and point of reference in all IT/sales/CRM back office tools for the team
• To assist the Boutique Manager by leading and coaching the team in all aspects
• Contribute to the development of staff and motivate the team to hit individual and overall goals using strategies in line with the company’s objectives
• Take charge of staff and operation planning by managing monthly staff roster
• Manage new hire by implementing appropriate training plans
• Oversee the administration and operational support on daily task and marketing events, ensure all are well documented
• Assist Boutique Manager to monitor performance and propose for improvement
• To ensure all required reports such as sales reports, staff working hours and petty cash summary to be accurate and submitted within stipulated time period
• To ensure availability and adequacy of attractive visual presentation of merchandise
• Liaising with visual merchandising and A&P Personnel on concepts/theme planning
• To oversee overall organization of visual presentation and merchandises by ensuring products are rotated in systematic manner and rearranged at periodical basis
• To be work closely with marketing department and team in preparation of advertisements
• Be responsible in briefing the team on all A&P Programs

• Diploma/Degree in Business, Retail Management, or related field
• Minimum 5 years of retail experience, ideally in luxury or premium brands
• Strong leadership, coaching, and team‑motivation skills
• Excellent customer service, communication, and client‑relationship skills
• Proficient in CRM, POS, and retail back‑office systems
• Good organization skills with ability to plan rosters, oversee reporting, and support daily operations

competitive and comprehensive compensation and benefits package