Assistant Beverage & Food Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United Kingdom, London

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Assistant B&F Outlets Manager supports the B&F Outlets Manager in overseeing the daily operations of W London’s food, beverage, and event outlets. This role plays a hands-on leadership position — ensuring service excellence, smooth coordination across outlets, and consistent delivery of the W brand experience. Working closely with outlet supervisors, bar leads, and the culinary and events teams, the Assistant B&F Outlets Manager helps maintain high operational standards, supports team development, and drives guest satisfaction while ensuring compliance and profitability targets are met.

Job Responsibility:

Oversee daily service operations across restaurant, bar, in-room dining, and event outlets
Provide visible leadership on the floor, ensuring standards, pace, and energy align with W London’s brand
Take particular ownership of breakfast service operations, ensuring smooth delivery, team readiness, and consistent quality that aligns with brand and LQA expectations
Support shift planning, team deployment, and pre-service briefings
Maintain smooth service flow and communication between the kitchen, bar, and floor teams
Identify and resolve operational challenges quickly and effectively
Ensure venue setups, cleanliness, and guest areas meet brand and safety standards
Support and motivate outlet supervisors, bartenders, and service teams to achieve service and sales targets
Conduct on-the-job coaching and training focused on guest interaction, service recovery, and brand storytelling
Reinforce team accountability, engagement, and professionalism during every shift
Assist in onboarding new team members and coordinating departmental training sessions
Deliver a consistent, on-brand guest experience across all outlets and service points
Interact directly with guests, handling feedback and ensuring quick service recovery
Support coordination and execution of on-property events and activations
Ensure seamless collaboration between Events, Culinary, and Operations teams for flawless execution
Assist the B&F Outlets Manager in monitoring sales, revenue, and COGS targets
Support with inventory checks, ordering, and stock rotation
Maintain compliance with brand standards and operational SOPs.

Requirements:

Minimum 3–4 years’ experience in luxury or lifestyle hospitality, with at least 1 year in a supervisory or leadership role
Strong understanding of premium food and beverage service and guest experience delivery
Hands-on leader with a proactive, approachable, and solution-focused attitude
Proven experience in breakfast service operations and knowledge of LQA quality standards
Excellent communicator and motivator with strong interpersonal skills
Flexible and adaptive to changing operational demands
Passionate about hospitality, guest engagement, and the W brand culture
Diploma or degree in Hospitality Management or related field preferred.

What we offer:

Meals - Tasty and Varied Complimentary Meals in our Green Room canteen
Service Charge - Paid each month
Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role
Holiday - 31 days of holiday including public holidays (enhanced holiday benefit based on length of service)
Uniform - Complimentary dry cleaning
Company Pension Scheme – Save for your future
Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
Celebrate - Awards and Recognition Celebrations
BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more
Events - Monthly Calendar of Associate Focused & Fun Events
Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company
Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International
Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
Spa Discounts – 30% discount in our Away Spa.

Additional Information:

Job Posted:
November 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Beverage & Food Manager