Assistant Bar Manager - 29/30 Rooftop Bar Job at Marriott Bonvoy (Sydney)

Job Description

Plays a significant role in the daily supervision of the venue operations and assists with menu planning, maintains sanitation standards, and assists talent and hosts on the floor during peak meal periods. Strives to continually improve guest and talent satisfaction. Determines training needed to accomplish goals, then implements plan.

Job Responsibility

Managing the WET & 2930 Bar team and a high volume and fast paced bar operation
Constantly strive to maximize talent and guest satisfaction, as well as revenues and profitability
Menu planning
Maintaining standards
Effectively managing liquid inventories
Prioritize guest and talent satisfaction while adhering to the operating budget
Work closely with the venue manager to curate beverage and food programs and the beverage lists for the venue based on the concepts and keep up to date as per market trends
Manage the daily operations ensuring that the talent is briefed on the service expectations
Ensure talent is working together as a team to ensure optimum service and that guest needs are met
Inspect grooming and attire of talent and rectify any deficiencies
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Inspect storage areas for organization, use of FIFO, and cleanliness
Complete scheduled inventories and stock and requisition necessary supplies
Monitor dining rooms for seating availability, service, safety, and well-being of guests
Complete work orders for maintenance repairs
Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, motivating and coaching talent
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process
Follow all company safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to the manager
Complete safety training and certifications
Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs control, beverage potentials, sales mix analysis for beverage and food, issue & returns, beverage & food safety standards, inventories, financial spot checks
Ensures compliance with all Bar/Lounge policies, standards, and procedures
Handles talent questions and concerns
Monitors talent to ensure performance expectations are met
Provides feedback to talent based on observation of service behaviours
Assists in supervising daily shift operations
Supervises venue and all related areas in the absence of the Venue Manager
Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Displays hands on leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations
Empowers talent to provide excellent customer service and acts as the guest service role model for the venue
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of beverage and food, service levels and overall satisfaction and address any problems or complaints
Verifies corrective action is taken to continuously to improve service results
Manages service delivery in venues to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and beverage and food delivery, fulfillment of special requests, collection of payment & invitation to return)
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
Supervises on-going training initiatives
Uses all available on the job training tools for talent
Communicates performance expectations in accordance with job descriptions for each position
Coaches and counsels’ talent regarding performance on an on-going basis
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Analyzes information and evaluates results to choose the best solution and solve problems
Assists servers and hosts on the floor during meal periods and high-demand times
Recognizes good quality products and presentations
Supervises daily shift operations in the absence of the Venue Manager

Requirements

Managing Venue Operations
Assisting in Management of the Venue Team
Fostering an Environment that Creates Exciting and Memorable Guest Experiences
Conducting Human Resource Activities
Additional Responsibilities

Marriott Bonvoy - All Job Offers

Select Country

Assistant Bar Manager - 29/30 Rooftop Bar

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Assistant Bar Manager - 29/30 Rooftop Bar

Social Worker – Fostering - Family and Friends Team

Spanish Speaking Caregiver

Early Years Consultant

Head of Internal Audit

Caregiver

Social Worker – Under 16s Team

Solutions Engineer

Principal Security Analyst, Special Projects

Our AI answers in your language