Assistant Banquets Manager Job at Marriott Bonvoy (Calgary)

Job Description

Supervises Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies, cleaning supplies, and uniforms. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

Job Responsibility

Orders Food and Beverage supplies, cleaning supplies and uniforms
Supervises daily F&B/culinary shift operations and monitors compliance with all F&B policies, standards and procedures
Supports and supervises an effective monthly self inspection program
Operates all department equipment as necessary and reports malfunctions
Supervises staffing levels to verify that guest service, operational needs, and financial objective are met
Encourages and builds mutual trust, respect, and cooperation among team members
Develops specific goals and plans to prioritize, organize, and accomplish work
Maintains the operating budget, and verifies that standards and legal obligations are followed
Celebrates and fosters decisions that result in successes as well as failures
Communicates areas that need attention to staff and follows up to verify understanding
Coordinates cleaning program in all F&B areas, identifying trends and making recommendation for improvements
Follows property specific second effort and recovery plan
Maintains availablility and is approachable to all team members
Demonstrates knowledge of the brand specific service culture
Provides services that are above and beyond for customer satisfaction and retention
Serves as a role model to demonstrate appropriate behaviors
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis
Takes proactive approaches when dealing with guest concerns
Sets a positive example for guest relations
Stays readily available/approachable for all guests
Reviews comment cards and guest satisfaction results with employees
Responds in a timely manner to customer service department request
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Analyzes information and evaluates results to choose the best solution and solve problems
Performs hourly job function if necessary
Extends professionalism and courtesy to team members at all times
Maintains budgets, operating statements and payroll progress report
Performs other duties, as assigned, to meet business needs.

Requirements

High school diploma or GED
3 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the food and beverage, culinary, or related professional area.

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Assistant Banquets Manager

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