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Assistant Banquet Manager position at Four Points by Sheraton Norwood, playing a key leadership role in delivering exceptional event experiences. Working closely with the Banquet Manager to oversee all banquet operations, ensuring flawless execution of corporate and social events that meet the highest standards. Managing and mentoring a dynamic team while driving performance, compliance, and service excellence in a fast-paced, high-volume environment.
Job Responsibility:
Support the Banquet Manager in overseeing all banquet operations and ensuring exceptional event execution
Supervise banquet staff, including servers, bartenders, and break attendants
manage scheduling, training, payroll and performance evaluations
Act as decision-maker in the Banquet Manager's absence
Ensure event setups align with Event Orders and coordinate with sales and culinary teams for seamless service
Oversee social and corporate events across 40,000+ sq. ft. of event space
Manage financial responsibilities for $4M+ in food sales and $500K in beverage sales
Collaborate with Food & Beverage leadership to plan and execute large-scale events (e.g., Easter and Mother's Day brunches serving 1,000+ guests)
Maintain compliance with health, safety, and licensing regulations
Assist with budgeting, menu feedback, inventory control, and marketing initiatives
Serve as primary contact for social gatherings and ensure guest satisfaction by addressing inquiries and resolving issues
Prepare staffing and sales reports
maintain accurate financial records
Recommend operational improvements and equipment upgrades to enhance service quality
Perform Manager on Duty shifts and host events from start to finish
Requirements:
2+ years of Banquet Management experience strongly preferred
Experience working in a hotel and free-standing experience
Computer proficient with tools such as Microsoft Outlook, Excel, and Word
Proven ability to learn new systems as needed for payroll and scheduling needs
Strong customer service skills
Effective communication abilities to engage effectively with supervisors and customers both written and verbal
Proven leadership skills
Experience creating weekly schedules for the team
Managerial experience to resolve guest/employee issues
Strong organizational abilities and effective time management, capable of task prioritization in a fast-paced setting
Understanding of cost controls and cash handling
Physical ability to lift and carry items weighing up to 50 pounds as part of regular job duties
Strong attention to detail
High School Diploma or GED
Tips and SERV Safe Certified preferred
Nice to have:
Tips and SERV Safe Certified preferred
What we offer:
Incentive plan
Generous health and well-being programs
401(k) and pension plan
Career development opportunities
Tuition reimbursement
Flexible work
Time off allowances
Free meals
Marriott employee discount at participating hotels with successful completion of ongoing trainings
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